Hybrid Client Success & Onboarding Coordinator

AXA Health Group; Glasgow; Hybrid; GBP 25,000 - 36,000; Full time

Job summary

AXA Health Group in the United Kingdom seeks a proactive Account Coordinator to support client retention, onboarding, and day-to-day service activities. You will work with internal teams and external partners to ensure client requirements are delivered accurately and on time.

The role focuses on maintaining strong relationships, supporting onboarding processes, and delivering high-quality service to AXA Health’s clients across the business.

Qualifications

• Proven experience in client servicing and account coordination.
• Strong organisational and time-management skills.
• Excellent interpersonal and communication skills.
• Attention to detail and accuracy in records and deadlines.
• Confident working independently with portfolio ownership.
• Good understanding of client retention and service delivery.
• Ability to adapt communication to different audiences.
• Proactive, customer-centric mindset.

Responsibilities

• Support client retention activities by building relationships with clients and stakeholders.
• Coordinate onboarding and implementation of new clients with milestones.
• Respond promptly to day-to-day client queries across channels.
• Collaborate with Claims, Underwriting, Customer Service, and Marketing.
• Manage client correspondence: renewals, quotes, service updates.
• Maintain detailed records of client activity and progress for audit.
• Prepare agendas and follow-up actions for client meetings.
• Identify and escalate risks to prevent service disruptions.

Skills

Client servicing

Account coordination

Time management

Interpersonal skills

Communication

Record keeping

Job description

AXA Health Group in the United Kingdom seeks a proactive Account Coordinator to support client retention, onboarding, and day-to-day service activities. You will work with internal teams and external partners to ensure client requirements are delivered accurately and on time.

The role focuses on maintaining strong relationships, supporting onboarding processes, and delivering high-quality service to AXA Health’s clients across the business.