Client Accounts Specialist – Hybrid & Onboarding

AXA Group; Royal Tunbridge Wells; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

AXA Health is seeking a proactive Account Coordinator to support client retention, onboarding, and daily service activities. You will work closely with internal teams and external partners to ensure client requirements are met accurately and on time.

You'll coordinate onboarding, maintain detailed records, handle day-to-day queries, and help manage renewals and service updates while upholding high standards of service. Hybrid work with some office presence is available.

Qualifications

• Proven experience in client servicing, account coordination, or similar role.
• Strong organisational and time-management skills.
• Excellent interpersonal and communication skills.
• Attention to detail and accuracy.
• Confident working independently.
• Good understanding of client retention and service delivery.
• Ability to adapt communication style to different audiences.
• Proactive, customer-centric mindset.

Responsibilities

• Support client retention by building relationships with clients and internal stakeholders.
• Coordinate onboarding and implementation of new clients.
• Be primary contact for day-to-day client queries.
• Collaborate with internal teams such as Claims, Underwriting, Customer Service, and Marketing.
• Assist in managing client correspondence, renewals, quotes, and service updates.
• Maintain detailed records of client activity and implementation progress.
• Support client meetings with agendas and follow-up actions.
• Identify risks early and coordinate resolution.

Skills

Client servicing

Account coordination

Time management

Communication skills

Attention to detail

Independent work

Proactive

Stakeholder management

Job description

AXA Health is seeking a proactive Account Coordinator to support client retention, onboarding, and daily service activities. You will work closely with internal teams and external partners to ensure client requirements are met accurately and on time.

You'll coordinate onboarding, maintain detailed records, handle day-to-day queries, and help manage renewals and service updates while upholding high standards of service. Hybrid work with some office presence is available.