Hybrid Client Onboarding & Account Coordinator

AXA Group; Tunbridge Wells, Glasgow; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

AXA Health is looking for a proactive Account Coordinator to support client retention, onboarding, and daily service activities. You will work closely with internal teams and external partners to ensure client requirements are delivered accurately and on time, maintaining strong relationships across AXA Health.

The role involves coordinating onboarding, handling client queries, and ensuring records are up-to-date.

Qualifications

• Experience in client servicing or account coordination.
• Strong organisational and time-management skills.
• Excellent interpersonal and communication skills.
• Attention to detail and accuracy in record-keeping.

Responsibilities

• Support client retention activities and maintain client relationships.
• Coordinate onboarding and implementation of new clients.
• Be the primary contact for day-to-day client queries across channels.
• Collaborate with internal teams to meet client requirements and timelines.
• Assist in managing client correspondence including renewals and service updates.
• Maintain detailed records of client activity and progress for audits.

Job description

AXA Health is looking for a proactive Account Coordinator to support client retention, onboarding, and daily service activities. You will work closely with internal teams and external partners to ensure client requirements are delivered accurately and on time, maintaining strong relationships across AXA Health.

The role involves coordinating onboarding, handling client queries, and ensuring records are up-to-date.