Hybrid Client Account Coordinator - Onboarding & Retention

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

AXA UK is seeking a proactive Account Coordinator to support client retention, onboarding, and day-to-day service activities. You will work closely with internal teams, external partners, and stakeholders to ensure client requirements are delivered accurately and on time, maintaining strong relationships across AXA Health.

The role involves coordinating onboarding milestones, managing client queries across channels, and recording activity for audit and compliance.

Qualifications

• > Proven experience in client servicing or account coordination.
• "> Strong organisational and time-management skills with ability to manage multiple priorities.
• "> Excellent interpersonal and communication skills for collaborating with clients and internal teams.
• "> Detail-oriented with accuracy in records and deadlines.
• "> Independent ownership of portfolio while collaborating with others.
• "> Understanding of client retention, service delivery, and process management.

Responsibilities

• Support client retention activities by building and maintaining strong relationships with clients and internal stakeholders.
• Coordinate onboarding and implementation of new clients, tracking milestones and maintaining records.
• Act as primary contact for day-to-day client queries across all channels.
• Collaborate with Claims, Underwriting, Customer Service, and Marketing to meet client requirements.
• Assist in managing client correspondence including renewals, quotes, and updates within deadlines.
• Maintain detailed records of client activity and implementation progress for audit/compliance.
• Support client meetings with agendas, materials, and follow-up actions.
• Identify and elevate potential issues early, working with teams to resolve disruptions.

Skills

Client servicing

Account coordination

Time management

Interpersonal comms

Attention to detail

Independent working

Retention understanding

Process management

Adapt communication

Proactive service

Job description

AXA UK is seeking a proactive Account Coordinator to support client retention, onboarding, and day-to-day service activities. You will work closely with internal teams, external partners, and stakeholders to ensure client requirements are delivered accurately and on time, maintaining strong relationships across AXA Health.

The role involves coordinating onboarding milestones, managing client queries across channels, and recording activity for audit and compliance.