Hybrid Claims Technician — Training toward CILA

Sedgwick Claims Management Services Ltd; Belfast City District; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

SIPP

Flexible work

Private healthcare

Life assurance

Employee assistance programme

Group Income Protection

Discounts

Job summary

Sedgwick Claims Management Services Ltd seeks a Claims Technician in Northern Ireland to support the Loss Adjuster and guide claimants through the process. The role calls for empathy, clear communication, and independent thinking to keep claims moving forward, even in challenging scenarios.

You'll be the calm voice when homeowners face floods and property damage, explaining complex steps and coordinating with contractors.

Qualifications

• Experience in a claims environment, ideally property claims.
• Excellent communication skills with policyholders, insurers, contractors, etc.
• Explain complex details clearly and negotiate fair settlements.

Responsibilities

• Be the first point of contact and guide customers through the claims process.
• Decipher details, recommend settlements and collaborate with contractors to resolve issues.
• Explain complex information clearly to claimants and keep claims moving forward.

Skills

Claims experience

Excellent communication

Negotiation

Empathy for customers

Education

CILA qualification

Job description

Sedgwick Claims Management Services Ltd seeks a Claims Technician in Northern Ireland to support the Loss Adjuster and guide claimants through the process. The role calls for empathy, clear communication, and independent thinking to keep claims moving forward, even in challenging scenarios.

You'll be the calm voice when homeowners face floods and property damage, explaining complex steps and coordinating with contractors.