Claims Operations Leader — Governance & Improvement

CNA Hardy; Manchester; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work

Mentoring program

Development pathways

Job summary

CNA Hardy is seeking a Claims Operations Manager to lead governance, risk and continuous improvement across key claims processes in Manchester or London. You will drive audit activity, regulatory obligations and remediation actions while strengthening controls and efficiency across the Claims function.

You’ll partner with Claims leadership, Finance and Compliance to deliver data-driven insights, build capability and oversee subrogation, recoveries and third-party performance in a hybrid work

Qualifications

• Strong knowledge of claims practices and procedures, with experience in claims optimisation or transformation.
• A practical understanding of relevant regulatory and legal requirements, audit activity and operational controls.
• The ability to build effective relationships with Claims leadership, Finance, Compliance and other business partners.
• Demonstrated problem-solving skills, intellectual curiosity and confidence working with mathematical and statistical information.
• Clear communication, effective planning and good Excel skills, with the ability to manage priorities independently.

Responsibilities

• Operational governance: Develop and maintain robust frameworks, controls and procedures across Claims Operations.
• Audit and assurance: Oversee operational audits and regulatory obligations, including SOX, internal and external audit activity, and lead remediation actions.
• Continuous improvement: Drive initiatives that improve efficiency, reduce leakage and strengthen operational controls, including operational and technology change.
• Supplier and recovery oversight: Lead subrogation and recoveries, vendor onboarding, panel governance, delegated authority arrangements and third-party performance.
• Insight and capability: Produce clear management information and lead learning initiatives that build technical capability across the Claims function.

Skills

Claims operations

Governance

Stakeholder leadership

Analytical thinking

Communication & organisation

Tools

Excel

Job description

CNA Hardy is seeking a Claims Operations Manager to lead governance, risk and continuous improvement across key claims processes in Manchester or London. You will drive audit activity, regulatory obligations and remediation actions while strengthening controls and efficiency across the Claims function.

You’ll partner with Claims leadership, Finance and Compliance to deliver data-driven insights, build capability and oversee subrogation, recoveries and third-party performance in a hybrid work