Claims Operations Lead: Governance & Improvement

00601 CNA Services (UK) Limited; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation and benefits

Job summary

CNA Hardy is recruiting a Claims Operations Manager to lead governance, performance, and improvement across core claims processes in London or Manchester. You will drive regulatory compliance, audits, and remediation actions while optimizing efficiency and controls.

The role includes supplier oversight, subrogation, and building capability through data-driven insights. The ideal candidate will have claims operations experience, strong governance knowledge, stakeholder leadership, analytical

Qualifications

• Experience in claims operations, optimisation or transformation.
• Practical understanding of regulatory and audit requirements.
• Ability to build relationships with Claims, Finance and Compliance teams.

Responsibilities

• Lead operational governance across Claims Operations.
• Oversee audits, SOX compliance and remediation actions.
• Drive continuous improvement to increase efficiency and controls.
• Manage supplier and recovery activities, onboarding, and panel governance.
• Produce management information and build capability across Claims.

Skills

Claims operations expertise

Governance

Stakeholder leadership

Analytical thinking

Communication & organisation

Tools

Excel

Job description

CNA Hardy is recruiting a Claims Operations Manager to lead governance, performance, and improvement across core claims processes in London or Manchester. You will drive regulatory compliance, audits, and remediation actions while optimizing efficiency and controls.

The role includes supplier oversight, subrogation, and building capability through data-driven insights. The ideal candidate will have claims operations experience, strong governance knowledge, stakeholder leadership, analytical