Hybrid PI Claims Specialist - Pre-Litigation

DWF; Glasgow; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

DWF is seeking an experienced Claims Handler to join our Scotland team, based in Edinburgh or Glasgow with a hybrid setup and 2 days on site. You will manage pre-litigation personal injury motor claims, progressing cases to a satisfactory conclusion while maintaining management information in line with client SLAs.

As an experienced Claims Handler you will support clients, analyse risk, settle matters where appropriate, and assist junior colleagues.

Qualifications

• Previous experience handling Personal Injury, Serious Injury, RTA, EL/PL and/or Motor Claims on a pre-litigation basis.
• The ability to prioritise and manage multiple tasks effectively.
• Excellent attention to detail, with the ability to carefully analyse files and data.
• Strong business acumen and an understanding of clients' needs.

Responsibilities

• Action all cases in line with Compulsory Pre Action Protocol deadlines and client service standards.
• Completion of MI requirements as necessary.
• Utilise negotiation and communication skills to proactively settle or assist in the settlement of cases to the satisfaction of the client.
• Analyse risk and utilise commercial knowledge to develop sound judgement and justify decisions in the management of cases.
• Prioritise and organise work efficiently and effectively to ensure client service level agreements and deadlines are met.
• Understand your role within the practice group and proactively seek opportunities to increase your contribution.
• Work flexibly and adapt to changes in workload priorities as dictated by the practice group.
• Interpret financial information to monitor your own performance against agreed targets.
• Proactively support the ongoing development of junior paralegals and administrative assistants within the practice group.

Skills

Personal injury claims

EL/PL claims

Motor claims

Attention to detail

Negotiation skills

Job description

DWF is seeking an experienced Claims Handler to join our Scotland team, based in Edinburgh or Glasgow with a hybrid setup and 2 days on site. You will manage pre-litigation personal injury motor claims, progressing cases to a satisfactory conclusion while maintaining management information in line with client SLAs.

As an experienced Claims Handler you will support clients, analyse risk, settle matters where appropriate, and assist junior colleagues.