Hybrid Business Support Officer – Social Care Admin

Leicestershire County Council; Nottingham; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking a Business Support Officer to assist busy children’s social care teams with high-quality administrative services. You will support social workers and team managers, handling calls, minutes, travel, letters, and data filing.

The role requires 1–2 days in the office weekly, DBS check, and strong MS Office skills. Hybrid working arrangement and competitive benefits are offered.

Qualifications

• Experience in business support, administration or customer service.
• Ability to plan and organise own workload.
• Excellent communication skills across phone, email and in person.
• Ability to maintain confidentiality and handle sensitive information.
• Experience taking accurate minutes of meetings.

Responsibilities

• Answer and screen phone calls and log detailed messages.
• Minuting meetings and arranging meeting rooms/interpreters.
• Arrange travel for staff and external meetings.
• Draft letters to families, carers and professionals.
• Save information and documents to the database.
• Complete funding forms and seek approvals.
• Procurement tasks to enable invoice payments; bank transfers.
• Process health assessments paperwork for looked-after children.

Skills

Customer service

Planning & organisation

Communication skills

Confidentiality

Minute taking

Tools

MS Office

Job description

Nottingham City Council is seeking a Business Support Officer to assist busy children’s social care teams with high-quality administrative services. You will support social workers and team managers, handling calls, minutes, travel, letters, and data filing.

The role requires 1–2 days in the office weekly, DBS check, and strong MS Office skills. Hybrid working arrangement and competitive benefits are offered.