Hybrid Banking Customer Service Specialist

Sponsor Finder; Manchester; Hybrid; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Dog-friendly office

Zusammenfassung

We are Zopa. Our Customer Service Specialist role handles inquiries across our banking products, supporting frontline teams and outsource partners. You’ll manage escalations, maintain service levels and contribute to improving the customer experience.

The position is hybrid, based in Manchester, with 37.5 hours per week across five days and rotating Saturday shifts. The role emphasises empathy, accuracy, and proactive problem-solving.

Qualifikationen

• Experience delivering excellent customer service.
• POS or BNPL knowledge is advantageous.
• Financial services experience is desirable.

Aufgaben

• Handle high volume customer interactions by phone, chat and email.
• Respond to queries from agents and resolve issues across banking products.
• Escalate complex issues to relevant teams as needed.
• Maintain service levels and quality standards.
• Promote digital self-service tools and guide customers through online/mobile banking.
• Support continuous improvement initiatives across service processes.

Kenntnisse

Customer service

POS knowledge

Multitasking

Attention to detail

Communication skills

Tools

Microsoft Office

Outlook

Word

Excel

Jobbeschreibung

We are Zopa. Our Customer Service Specialist role handles inquiries across our banking products, supporting frontline teams and outsource partners. You’ll manage escalations, maintain service levels and contribute to improving the customer experience.

The position is hybrid, based in Manchester, with 37.5 hours per week across five days and rotating Saturday shifts. The role emphasises empathy, accuracy, and proactive problem-solving.