Customer Service Specialist

JPMorganChase; London; On-site; GBP 26,000 - 36,000; Full time

Job summary

A leading financial institution in London seeks a Customer Services Specialist to provide outstanding support to customers. In this role, you will communicate with clients via phone, email, and secure messages, ensuring timely and effective responses to all inquiries. The ideal candidate has a passion for financial services and exceptional communication skills. The position offers a full-time role within a fast-paced, dynamic environment.

Qualifications

• Previous experience in supporting customers/clients.
• Passion for Financial Services, regardless of prior experience in this area.
• Ability to work in a fast-paced and dynamic environment.
• Ability to work in a fast-paced and dynamic environment with multitasking and critical thinking skills.
• Empathy, problem-solving mindset, and a passion for learning and self-development.

Responsibilities

• Acts as the first point of contact for Nutmeg customers.
• Communicates with customers via phone, email and secure messages.
• Handles challenging conversations including potential complaints.
• Handles challenging conversations including potential complaints when necessary.

Skills

Customer support experience

Communication skills

Attention to detail

Problem-solving mindset

Empathy

Learning mindset

Job description

Overview

Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial institution. We are on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase’s digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

Role

Customer Services Specialist within Nutmeg. You will be the first point of contact for both existing and new customers, providing an outstanding customer experience and ensuring that all queries are addressed in a timely manner. You will identify opportunities to help customers achieve their financial goals and refer them to the relevant Nutmeg contact when necessary. This role offers a fast-paced, dynamic environment where your passion for financial services and excellent communication skills are highly valued.

Responsibilities

• Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services to support customers in their financial journey.
• Communicates with customers via phone, email and secure messages to provide timely, high-quality responses.
• Uses soft skills to adapt tone to each customer to create a memorable experience while understanding their needs.
• Handles challenging conversations including potential complaints when necessary.

Required Qualifications, Capabilities And Skills

• Previous experience in supporting customers/clients.
• Passion for Financial Services, regardless of prior experience in this area.
• Excellent communication skills.
• Ability to work in a fast-paced and dynamic environment with multitasking and critical thinking skills.
• Empathy, problem-solving mindset, and a passion for learning and self-development.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We value diversity and inclusion, are an equal opportunity employer, and provide reasonable accommodations for applicants and employees as needed.

About The Team: Our corporate functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams help ensure we’re setting our businesses, clients, customers and employees up for success.

Employment Type

• Full-time

Job Function

• Other