Hybrid Banking: Customer Excellence Development Programme

Description This; Swindon; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Annual bonus

Private medical insurance

Wellhub fitness and wellbeing

Job summary

Nationwide is offering a Customer & Service Excellence Development Programme – Retail, with a two-year rotation spanning Swindon and Northampton. You will complete three customer-facing placements across different teams to understand the customer journey and outcomes.

The programme includes Hands-on learning, and Future Ready Core development to build essential skills. You’ll experience hybrid working, induction, and assessments, preparing you for a rewarding banking career focused on fair,

Qualifications

• Customer service orientation and willingness to learn.
• Ability to communicate clearly with customers and colleagues.
• Empathy and willingness to understand different perspectives.

Responsibilities

• Complete three customer-facing placements across teams.
• Develop practical customer service skills and problem-solving abilities.
• Participate in the Future Ready Core development programme and learn industry practices.

Skills

Customer service

Communication

Empathy

Teamwork

Job description

Nationwide is offering a Customer & Service Excellence Development Programme – Retail, with a two-year rotation spanning Swindon and Northampton. You will complete three customer-facing placements across different teams to understand the customer journey and outcomes.

The programme includes Hands-on learning, and Future Ready Core development to build essential skills. You’ll experience hybrid working, induction, and assessments, preparing you for a rewarding banking career focused on fair,