Retail Customer Experience Internship - Banking Pathway

Description This; Swindon; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Structured learning

25 days holiday

Annual bonus

Private medical insurance

Wellhub access and on-site gyms

Salary sacrifice benefits

Volunteer hours

Life assurance

Job summary

Nationwide is offering a Customer & Service Excellence Industrial Placement - Retail in Swindon/Northampton. You'll join Retail, Customer Operations and Product to experience three placements across customer-facing, business support and change environments, with a hybrid work model and strong development support.

You'll build customer-first skills, gain practical experience in banking and analytics, and receive mentoring to prepare for your next career step within Nationwide.

Qualifications

• Must be studying towards an undergraduate degree.
• Curious and motivated with a passion for helping customers.
• Willing to develop professional customer service and analytical skills.

Responsibilities

• Complete three four-month placements across customer-facing, business support and change environments.
• Support customers and understand their needs to improve experiences.
• Learn how data and analytics support decision-making in banking.
• Collaborate with colleagues and mentors to grow professionally.

Skills

Customer service

Active listening

Empathy

Problem solving

Education

Undergraduate degree in progress

Job description

Nationwide is offering a Customer & Service Excellence Industrial Placement - Retail in Swindon/Northampton. You'll join Retail, Customer Operations and Product to experience three placements across customer-facing, business support and change environments, with a hybrid work model and strong development support.

You'll build customer-first skills, gain practical experience in banking and analytics, and receive mentoring to prepare for your next career step within Nationwide.