Hybrid Administrative Officer: Tribunal Support & Casework

Scottish Courts and Tribunal Service; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Scottish Courts and Tribunal Service is seeking an Administrative Officer in Glasgow to support tribunal proceedings and casework in a hybrid role. You will help coordinate hearings, maintain accurate records, and provide high-quality administrative support to the First-tier Tribunal for Scotland.

The role involves case management from application to conclusion, handling inquiries, and assisting across multiple jurisdictions to deliver an accessible service.

Qualifications

• Experience providing administrative support in a professional environment.
• Experience supporting tribunal or government proceedings is desirable.
• Strong organizational and communication skills.
• Attention to detail and accuracy in records management.

Responsibilities

• Provide high-quality administrative support to tribunal operations and services.
• Manage cases from initial application through resolution and progression within timescales.
• Respond promptly to inquiries by phone, email and post with accurate information.
• Coordinate tribunal hearings by scheduling dates, venues and member availability.
• Prepare, issue and manage case documentation and ensure timely distribution of papers.
• Maintain up-to-date electronic case records and correspondence.
• Support tribunal members with procedural guidance and administrative tasks.
• Assist with management information and monthly/quarterly statistics returns.
• Provide event, meeting and training support across the tribunal service.
• Collaborate across jurisdictions to deliver a flexible, customer-focused service.
• Support continuous improvement initiatives and identify more efficient ways of working.
• Undertake clerking duties at hearings and site inspections as required.
• Travel across Scotland may be required for hearings and related activities.

Skills

Administrative support

Case management

Customer service

Data entry

Tools

Microsoft Office Suite

Job description

Scottish Courts and Tribunal Service is seeking an Administrative Officer in Glasgow to support tribunal proceedings and casework in a hybrid role. You will help coordinate hearings, maintain accurate records, and provide high-quality administrative support to the First-tier Tribunal for Scotland.

The role involves case management from application to conclusion, handling inquiries, and assisting across multiple jurisdictions to deliver an accessible service.