Read more

Scottish Courts and Tribunal Service; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Scottish Courts and Tribunal Service is seeking an Administrative Officer in Glasgow to support tribunal proceedings and casework in a hybrid role. You will help coordinate hearings, maintain accurate records, and provide high-quality administrative support to the First-tier Tribunal for Scotland.

The role involves case management from application to conclusion, handling inquiries, and assisting across multiple jurisdictions to deliver an accessible service.

Qualifications

• Experience providing administrative support in a professional environment.
• Experience supporting tribunal or government proceedings is desirable.
• Strong organizational and communication skills.
• Attention to detail and accuracy in records management.

Responsibilities

• Provide high-quality administrative support to tribunal operations and services.
• Manage cases from initial application through resolution and progression within timescales.
• Respond promptly to inquiries by phone, email and post with accurate information.
• Coordinate tribunal hearings by scheduling dates, venues and member availability.
• Prepare, issue and manage case documentation and ensure timely distribution of papers.
• Maintain up-to-date electronic case records and correspondence.
• Support tribunal members with procedural guidance and administrative tasks.
• Assist with management information and monthly/quarterly statistics returns.
• Provide event, meeting and training support across the tribunal service.
• Collaborate across jurisdictions to deliver a flexible, customer-focused service.
• Support continuous improvement initiatives and identify more efficient ways of working.
• Undertake clerking duties at hearings and site inspections as required.
• Travel across Scotland may be required for hearings and related activities.

Skills

Administrative support

Case management

Customer service

Data entry

Tools

Microsoft Office Suite

Job description

Administrative Officer

Company: Scottish Courts and Tribunal Service Salary: from £28,782 a year Hours: Full-time Location: Glasgow, G2 8GT Working pattern: Hybrid - 2 days remote Job type: Permanent Posting date: 29 Sept 2026 Closing date: 19 Oct 2026

Due to the continued expansion of our Tribunals Operations Directorate, we have several newly created Administrative Officer positions available in our Glasgow and Hamilton Offices on a full time, permanent basis.

These are varied and rewarding administrative roles where no two days are the same.

You’ll support the smooth running of tribunal proceedings by managing casework, coordinating hearings, responding to enquiries and maintaining accurate records.

Working as part of a collaborative team, you’ll help deliver an accessible and efficient service working directly with tribunal members and service users across Scotland.

The Key Responsibilities Include:

Provide high-quality administrative support to the First-tier Tribunal for Scotland, ensuring the efficient operation of tribunal services.

Manage cases from initial application through to conclusion, including registering applications and progressing case management activities within agreed timescales.

Respond promptly and professionally to enquiries received by telephone, email and post, providing accurate information and guidance.

Coordinate tribunal hearings by arranging dates, venues and the availability of tribunal members.

Prepare, issue and manage case documentation, ensuring all papers are distributed accurately and within required timescales.

Maintain accurate and up-to-date electronic case records, ensuring all correspondence and case information is recorded appropriately.

Support tribunal members by providing procedural guidance and administrative assistance relating to casework.

Assist with the preparation of management information, including monthly and quarterly statistical returns.

Provide general administrative support across the tribunal service, including supporting events, meetings and training activities.

Work collaboratively across a range of tribunal jurisdictions, contributing to a flexible and customer-focused service.

Support continuous improvement initiatives by working with colleagues to identify and implement more efficient ways of working.

Undertake clerking duties at hearings and property inspections where required, including supporting tribunal members, liaising with venues, assisting attendees and facilitating the smooth running of proceedings.

Travel throughout Scotland may be required to attend hearings, inspections and other tribunal-related activities.

Undertake any other reasonable duties commensurate with the grade and responsibilities of the post.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.