Hybrid Administrative & Customer Service Specialist

Carrington Blake Recruitment; Lincoln; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

Lincoln-based Local Council is seeking an administrative support officer to provide flexible and efficient business support to internal and external customers. The role includes data entry, record keeping, meeting coordination and confidential handling of information to help teams meet deadlines.

You will respond to inquiries by phone and email, prepare minutes, process purchase orders and invoices, and contribute to service delivery while maintaining high standards of accuracy and

Qualifications

• Five GCSEs at Grade C or above, or equivalent.
• Experience using Microsoft Office, particularly Word and Excel.
• Understanding of good customer service principles.
• Experience dealing with the public by telephone, email or face to face.
• Good written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage workloads, work independently and meet deadlines.
• Ability to solve problems and respond positively to changing priorities.
• Awareness of data protection, confidentiality and information governance.
• Ability to communicate fluently in spoken English and provide accurate advice to customers.
• Willingness to undertake training and ongoing professional development.

Responsibilities

• Respond to telephone calls, emails and customer enquiries.
• Complete data entry and update council systems and databases.
• Arrange meetings, prepare documentation and take accurate minutes.
• Maintain electronic and paper records, ensuring information is handled confidentially.
• Provide general administrative support, including typing, filing, photocopying and reception duties.
• Process purchase orders, invoices and goods receipts.
• Prepare reports, performance information and management documentation.
• Support compliance checks and assist colleagues across different teams.
• Manage competing priorities and ensure tasks are completed within agreed timescales.

Skills

Administrative Support

Customer Service

Minute Taking

Data Entry and Record Keeping

Meeting Coordination

Financial Administration

Information Governance

Communication

Time Management

Teamwork and Flexibility

Compliance

Continuous Improvement

Education

GCSEs or equivalent

NVQ Level 2 in Business Administration

Tools

Microsoft Office (Word & Excel)

Job description

Lincoln-based Local Council is seeking an administrative support officer to provide flexible and efficient business support to internal and external customers. The role includes data entry, record keeping, meeting coordination and confidential handling of information to help teams meet deadlines.

You will respond to inquiries by phone and email, prepare minutes, process purchase orders and invoices, and contribute to service delivery while maintaining high standards of accuracy and