Hybrid Admin for Clinical Governance and Quality Team

Local Care Direct; Leeds; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

25 days’ annual leave

Employee Assistance Programme

Hybrid and flexible working options

Blue Light Card

Job summary

Local Care Direct is seeking a Quality Team Admin Support to join the Clinical Governance Quality Team at Lexicon House in Leeds. You will provide efficient administrative and clerical support, handling complaints, significant events, and related records with discretion.

The role is part-time (Mon and Thu, 15 hours per week) with a pay rate of £14.29 per hour. You will work closely with NHS partners and internal teams to maintain accurate data and documentation.

Qualifications

• Level 2 English & Maths (GCSE C or equivalent).
• Experience dealing with the public.
• Experience handling confidential data.

Responsibilities

• Provide admin support to the Clinical Governance and Quality Team.
• Handle calls from patients, external agencies and colleagues.
• Log complaints and significant events on Datix.
• Support complaint, incident, audit and trend reporting.
• Liaise with NHS bodies and Ombudsman as needed.
• Ensure consent and restricted access requirements are followed.

Skills

Strong communication

IT skills

Analytical skills

Discretion with confidential data

Prioritisation

Education

Level 2 English & Maths

Tools

Datix

Systm1

Adastra

Job description

Local Care Direct is seeking a Quality Team Admin Support to join the Clinical Governance Quality Team at Lexicon House in Leeds. You will provide efficient administrative and clerical support, handling complaints, significant events, and related records with discretion.

The role is part-time (Mon and Thu, 15 hours per week) with a pay rate of £14.29 per hour. You will work closely with NHS partners and internal teams to maintain accurate data and documentation.