3rd Line Engineer - Hybrid, Training & Growth

Bechtle UK; Northampton; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid Working

Flexible shift patterns

Northampton location Brackmills

Health care benefits

Annual leave 25-30 days

Progression plan

Job summary

Bechtle UK in Northampton is seeking a skilled 3rd Line Engineer to provide escalation and advanced technical support for Bechtle customers. You will work with 1st/2nd line and field engineers to resolve incidents and deliver timely updates.

The role covers Windows Server, AD, Exchange, virtualization (VMware vSphere/Hyper-V), SAN storage, networking, and security. Hybrid working with on-site visits is available at Brackmills, Northampton.

Qualifications

• Must have proven 3rd line technical support experience across core infrastructure.
• Strong knowledge of Windows Server, AD, Exchange and related services.
• Experience with virtualization, storage, networking and security components.
• Industry certifications (AZ-*, MS-*, CCNA/CCDA/CSA/ASE, etc.) are preferred.

Responsibilities

• Provide 3rd line technical support to customers.
• Offer high standard of customer service and log all incidents and requests with updates.
• Escalate incidents to service team leaders as appropriate.
• Collaborate with 1st/2nd line and field engineers for effective communication.
• Assist with training and guidance of 1st/2nd line staff.
• Support design, implementation and troubleshooting of customer incidents and projects.
• Create and maintain customer infrastructure / service documentation.
• Occasional on-site support at customer sites.
• Ensure Bechtle equipment is installed to standards and best practices.

Skills

3rd line support

communication skills

team-oriented

Windows Server

Active Directory

Exchange

Terminal Services/Remote Desktop

IIS

SharePoint

Networking (DNS, DHCP)

Firewalls

SQL Server

Wintel

Windows desktops

Dell/HP server hardware

SAN storage

VMware vSphere / Hyper-V

Certifications (AZ/MS/CCNA/CCNA- etc)

Tools

Dell hardware

HP server hardware

VMware vSphere

Microsoft Hyper-V

SQL Server

Job description

Bechtle UK in Northampton is seeking a skilled 3rd Line Engineer to provide escalation and advanced technical support for Bechtle customers. You will work with 1st/2nd line and field engineers to resolve incidents and deliver timely updates.

The role covers Windows Server, AD, Exchange, virtualization (VMware vSphere/Hyper-V), SAN storage, networking, and security. Hybrid working with on-site visits is available at Brackmills, Northampton.