Hybrid 2nd Line Infrastructure Engineer

Logiq; West of England; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

10% Discretionary

EV Scheme

Private Health Care

Flexible Working

Hybrid Working

Company Culture

Leave for reservists & CFAV

Job summary

Logiq is seeking a 2nd Line Infrastructure Engineer to join our Managed Services team in Bristol. You will support secure customer environments, resolve incidents, implement changes and perform routine maintenance to ensure services remain secure, available and compliant.

We offer a negotiable salary with up to 10% bonus, a strong benefits package, flexible working, and opportunities to travel to customer and Logiq locations as required.

Qualifications

• Knowledge of Incident, Problem, Change and Request Management processes.
• Experience performing server and endpoint patching activities.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer service skills.
• Experience working within an ITIL-based Service Management environment.
• Windows Server knowledge, AD, DNS, DHCP, firewall and VMware knowledge.

Responsibilities

• Resolve infrastructure incidents and service requests within agreed service levels.
• Investigate and troubleshoot server, network and application issues.
• Implement approved standard, normal and emergency changes.
• Carry out routine maintenance and patching activities.
• Support backup, recovery and resilience testing activities.
• Maintain accurate technical documentation and service records.
• Contribute to Problem Management and root cause investigations.
• Work closely with internal teams, customers and third-party suppliers.
• Support security, compliance and audit requirements.
• Participate in planned out-of-hours maintenance activities when required.

Skills

ITSM processes

Patch management

Troubleshooting

Communication

ITIL environment

Customer service

Tools

VMware ESXi

vCenter

Microsoft 365

Active Directory

Group Policy

DNS

DHCP

Firewall tools

Switch management

Job description

Logiq is seeking a 2nd Line Infrastructure Engineer to join our Managed Services team in Bristol. You will support secure customer environments, resolve incidents, implement changes and perform routine maintenance to ensure services remain secure, available and compliant.

We offer a negotiable salary with up to 10% bonus, a strong benefits package, flexible working, and opportunities to travel to customer and Logiq locations as required.