Infrastructure Engineer (2nd Line)
Logiq
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Benefits offered by this job
Job summary
Logiq is seeking a 2nd Line Infrastructure Engineer to join our Managed Services team in Bristol. You will support secure customer environments, resolve incidents, implement changes and perform routine maintenance to ensure services remain secure, available and compliant.
We offer a negotiable salary with up to 10% bonus, a strong benefits package, flexible working, and opportunities to travel to customer and Logiq locations as required.
Qualifications
- Knowledge of Incident, Problem, Change and Request Management processes.
- Experience performing server and endpoint patching activities.
- Strong troubleshooting and diagnostic skills.
- Excellent communication and customer service skills.
- Experience working within an ITIL-based Service Management environment.
- Windows Server knowledge, AD, DNS, DHCP, firewall and VMware knowledge.
Responsibilities
- Resolve infrastructure incidents and service requests within agreed service levels.
- Investigate and troubleshoot server, network and application issues.
- Implement approved standard, normal and emergency changes.
- Carry out routine maintenance and patching activities.
- Support backup, recovery and resilience testing activities.
- Maintain accurate technical documentation and service records.
- Contribute to Problem Management and root cause investigations.
- Work closely with internal teams, customers and third-party suppliers.
- Support security, compliance and audit requirements.
- Participate in planned out-of-hours maintenance activities when required.
Skills
Tools
Job description
- Work on impactful projects that drive efficiency and innovation across diverse sectors.
- Access professional development pathways tailored to your career ambitions.
- Enjoy flexible working arrangements and a competitive benefits package.
“At Logiq, I love being part of a team that thrives on exciting, fast-paced projects in complex environments. We focus on delivering real value rather than getting bogged down by unnecessary processes. The collaborative culture encourages initiative and empowers me to make impactful decisions, with support always available when I need it. I also feel supported in my project work and career development, with plenty of opportunities to enhance my skills and take on new challenges. Logiq’s investment in its people ensures I have both the tools and encouragement to achieve my goals.”
As someone with a challenging home life, including children with additional needs, the hybrid working model has been invaluable. Logiq treats me as a professional, trusting me to manage my work, projects, and outputs while balancing my family commitments. The flexibility to adapt my schedule for school runs and care needs, combined with a supportive team and rewarding work, makes this a truly unique place to grow and succeed.”
Logiq is a fast-growing technology company delivering secure solutions to clients across Defence, Government and Critical National Infrastructure sectors.
We are looking for a 2nd Line Infrastructure Engineer to join our Managed Services team. You will support secure customer environments, resolving incidents, fulfilling service requests, implementing approved changes and carrying out routine maintenance activities to ensure services remain secure, available and compliant.
Working alongside Service Management, Security Operations and Engineering teams, you will help deliver high-quality customer services while contributing to continual service improvement.
- Resolve infrastructure incidents and service requests within agreed service levels.
- Investigate and troubleshoot server, network and application issues.
- Implement approved standard, normal and emergency changes.
- Carry out routine maintenance and patching activities.
- Support backup, recovery and resilience testing activities.
- Maintain accurate technical documentation and service records.
- Contribute to Problem Management and root cause investigations.
- Work closely with internal teams, customers and third-party suppliers.
- Support security, compliance and audit requirements.
- Participate in planned out-of-hours maintenance activities when required.
Knowledge of Incident, Problem, Change and Request Management processes.
Experience performing server and endpoint patching activities.
Strong troubleshooting and diagnostic skills.
Excellent communication and customer service skills.
Experience working within an ITIL-based Service Management environment.
- Windows Server
- Active Directory and Group Policy
- DNS and DHCP
- Firewall and Switch Management
- Application Management
- VMware (ESXi and vCenter)
- Microsoft 365 Administration
Logiq is committed to investing in people, offering clear progression pathway into our consultancy service, and we will passionately support professional growth to develop our employees.
Flexible working is available including part-time / term time working patterns. All suggestions are welcomed to be discussed as part of a proposed employment package. We are an equal-opportunities employer.
*Bonus payments are discretionary and awarded upon successful completion of probation.
- 10% Discretionary
- Access EV Scheme
- Access to Private Health Care
- Flexible Working
- Hybrid Working
- Fantastic Company Culture
- 10 days additional paid leave for reservists and CFAV
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