Hybrid 1st/2nd Line IT Support Technician

The Travelers Indemnity Company; Redhill; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension Plan

Holiday Entitlement

Wellness Programme

Volunteer Rewards

Job summary

The Travelers Indemnity Company is seeking an IT Technical Support professional to assist Travelers UK staff with day-to-day IT needs, including PC hardware, peripherals, and software. The role supports Outlook and MS Office, with a focus on timely incident resolution and effective collaboration with third parties.

You will operate within a hybrid work framework, reporting to the IT Service Desk and ensuring adherence to SLAs while maintaining high service standards for brokers and customers.

Qualifications

• Prior experience with customer facing, end user Technology support.
• Business or Information Technology or related education and training preferred.
• Experience supporting or training completed on the following is preferred: Apple iOS
• Experience supporting or training completed on the following is preferred: Mobile Device support (iPhone, Droid)
• Experience supporting or training completed on the following is preferred: Network and connectivity technical knowledge
• Experience supporting or training completed on the following is preferred: Business Application support
• Experience supporting or training completed on the following is preferred: System Access experience

Responsibilities

• Work as part of the IT Technical Support team, assist with day-to-day support of Travelers PC desktop and supporting systems.
• Assist with support for PC hardware, laptops, printers, scanners, mobile and PC-based applications such as Outlook and MS Office.
• Use the IT Service Desk system to log and track incidents and requests within SLAs.
• Carry out internal moves and setup of presentation equipment for meetings on request.
• Ensure compliance with Travelers Code of Business Conduct, HR policies and procedures.
• Adhere to Business Excellence policies and deliver high-quality service to brokers and customers.
• Follow FSA, Irish Financial Regulator and Sarbanes-Oxley guidelines where applicable.
• Keep records of all transactions with brokers and customers.
• Perform other duties as assigned.

Skills

Technical support

Customer service

IT knowledge

End user support

Education

Business or IT education

Tools

Apple iOS

Mobile Device Support

Network Connectivity

Business Applications

Job description

The Travelers Indemnity Company is seeking an IT Technical Support professional to assist Travelers UK staff with day-to-day IT needs, including PC hardware, peripherals, and software. The role supports Outlook and MS Office, with a focus on timely incident resolution and effective collaboration with third parties.

You will operate within a hybrid work framework, reporting to the IT Service Desk and ensuring adherence to SLAs while maintaining high service standards for brokers and customers.