IT First Line Support Technician

The Travelers Indemnity Company; Redhill; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension Plan

Holiday Entitlement

Wellness Programme

Volunteer Rewards

Job summary

The Travelers Indemnity Company is seeking an IT Technical Support professional to assist Travelers UK staff with day-to-day IT needs, including PC hardware, peripherals, and software. The role supports Outlook and MS Office, with a focus on timely incident resolution and effective collaboration with third parties.

You will operate within a hybrid work framework, reporting to the IT Service Desk and ensuring adherence to SLAs while maintaining high service standards for brokers and customers.

Qualifications

• Prior experience with customer facing, end user Technology support.
• Business or Information Technology or related education and training preferred.
• Experience supporting or training completed on the following is preferred: Apple iOS
• Experience supporting or training completed on the following is preferred: Mobile Device support (iPhone, Droid)
• Experience supporting or training completed on the following is preferred: Network and connectivity technical knowledge
• Experience supporting or training completed on the following is preferred: Business Application support
• Experience supporting or training completed on the following is preferred: System Access experience

Responsibilities

• Work as part of the IT Technical Support team, assist with day-to-day support of Travelers PC desktop and supporting systems.
• Assist with support for PC hardware, laptops, printers, scanners, mobile and PC-based applications such as Outlook and MS Office.
• Use the IT Service Desk system to log and track incidents and requests within SLAs.
• Carry out internal moves and setup of presentation equipment for meetings on request.
• Ensure compliance with Travelers Code of Business Conduct, HR policies and procedures.
• Adhere to Business Excellence policies and deliver high-quality service to brokers and customers.
• Follow FSA, Irish Financial Regulator and Sarbanes-Oxley guidelines where applicable.
• Keep records of all transactions with brokers and customers.
• Perform other duties as assigned.

Skills

Technical support

Customer service

IT knowledge

End user support

Education

Business or IT education

Tools

Apple iOS

Mobile Device Support

Network Connectivity

Business Applications

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

What Is the Opportunity?

Under general supervision provides 1st and 2nd line IT Technical Support to Travelers UK staff. Ensures that customers have optimum use of corporate IT Systems, with specific responsibilities for all Core Systems, Personal Computers and Peripherals for the Travelers UK offices, so that the business can gain maximum effectiveness from the tools provided.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Working as part of the IT Technical Support team, assist with the day to day support of the Travelers PC desktop and supporting systems, and carry out any IT related requests, as instructed by the support manager .

• Assist with the support for all PC hardware, laptops, printers, scanners, Mobile and PC based applications such as Microsoft Outlook and MS Office. Work with third parties and pass calls to other teams within IT when required.

• Utilise the IT Service Desk system effectively for the logging and tracking of incidents and requests within set SLAs.

• Carry out internal moves and setup of presentation equipment for meetings as requested by business users in the IT Service Desk.

• Complying with Travelers Companies Code of Business Conduct and Ethics and HR policies and procedures.

• Ensuring adherence to Travelers Companies' Business Excellence Policy and procedures and delivering high quality service to our brokers and customers in line with our service standards .

• Complying with FSA (including TCF where appropriate), Irish Financial Regulator and Sarbanes Oxley guidelines .

• Keeping adequate records of all transactions undertaken with our brokers and customers .

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Related experience in a technical customer service position is preferred.

• Business or Information Technology or related education and training preferred.

• Experience supporting or training completed on the following is preferred:

• Apple iOS

• Mobile Device support (iPhone, Droid)

• Network and connectivity technical knowledge preferred.

• Business Application support experience preferred.

• System Access experience preferred.

• Technical Knowledge:

• Ability to handle multiple situations presented through multiple reporting channels.

• Demonstrates a basic knowledge of infrastructure & application systems and of the systems areas supporting the business functions including agency system configurations and applications.

• Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers through a collaborative style.

• Able to recognize and analyse problems and develop timely solutions with some supervision.

What is a Must Have?

• Prior experience with customer facing, end user Technology support.

What Is in It for You?

• Private Medical Insurance:On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement:Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.