HVAC Technical Support Engineer

Oyster Recruitment Ltd; Basingstoke; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Private Medical Insurance

Company bonus

Death in service

Enhanced pension

Purchase additional holiday

Career progression opportunities

Job summary

Oyster Recruitment Ltd is seeking a Technical Support Engineer for a leading climate solutions provider in the UK. You will be the primary contact for clients and field-based engineers, delivering timely technical support and diagnosing issues to keep temperature control systems running smoothly.

Join a customer-focused team with a competitive base salary up to £45,000 plus benefits, including private medical insurance, a company bonus, enhanced pension and development opportunities.

Qualifications

• Proven experience in technical support and resolving complex issues.
• Strong analytical and diagnostic skills for equipment and systems.
• Excellent communication and customer service abilities.

Responsibilities

• Plan and coordinate technician site visits for installations and service work.
• Provide timely technical support to customers and engineers.
• Troubleshoot and diagnose system issues and deliver effective solutions.
• Collaborate with Hire, Sales, and Operations teams to resolve problems.
• Ensure accurate information transfer via CRM and internal systems.

Skills

Technical support

Troubleshooting

Customer focus

Team collaboration

Tools

CRM software

Job description

Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers? Perhaps you’re a Service Engineer looking to come off the tools?

Our client, a leading provider of innovative climate solutions, is looking for a Technical Support Engineer to join their team. This is an exciting opportunity for a customer‑focused professional to play a crucial role in delivering exceptional service and support.

On Offer: Competitive base salary of up to £45,000 per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.

As a Technical Support Engineer, you will be the primary point of contact for clients, providing technical support and ensuring customer satisfaction. Your role will involve working closely with customers and field‑based engineers to understand and resolve technical queries promptly. You will perform diagnostics, deliver solutions to optimise temperature control systems, and coordinate with internal teams to address more complex issues.

Responsibilities

• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
• Proactively manage a high‑volume workload across the UK.
• Provide technical support to technicians, troubleshooting issues.
• Collaborate with Hire, Sales, and Operations teams.
• Diagnose system problems during product installation and servicing.
• Ensure accurate information transfer via CRM and operational systems.

Who They’re Looking For

• Proven expertise in technical support and troubleshooting
• Excellent customer support and service skills
• Well‑developed analytical skills for diagnosing and evaluating complex technical problems.
• The ability to work effectively both independently and as part of a team
• Familiarity with temperature control systems is advantageous.

This is an excellent opportunity to apply your technical skills in a company focused on creating sustainable climate solutions. If you are a skilled Technical Support Engineer with a commitment to solving problems and helping customers, we would love to hear from you.