Technical Support Engineer — Climate & Temperature Controls (UK)

Oyster Recruitment Ltd; Basingstoke; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Private Medical Insurance

Company bonus

Death in service

Enhanced pension

Purchase additional holiday

Career progression opportunities

Job summary

Oyster Recruitment Ltd is seeking a Technical Support Engineer for a leading climate solutions provider in the UK. You will be the primary contact for clients and field-based engineers, delivering timely technical support and diagnosing issues to keep temperature control systems running smoothly.

Join a customer-focused team with a competitive base salary up to £45,000 plus benefits, including private medical insurance, a company bonus, enhanced pension and development opportunities.

Qualifications

• Proven experience in technical support and resolving complex issues.
• Strong analytical and diagnostic skills for equipment and systems.
• Excellent communication and customer service abilities.

Responsibilities

• Plan and coordinate technician site visits for installations and service work.
• Provide timely technical support to customers and engineers.
• Troubleshoot and diagnose system issues and deliver effective solutions.
• Collaborate with Hire, Sales, and Operations teams to resolve problems.
• Ensure accurate information transfer via CRM and internal systems.

Skills

Technical support

Troubleshooting

Customer focus

Team collaboration

Tools

CRM software

Job description

Oyster Recruitment Ltd is seeking a Technical Support Engineer for a leading climate solutions provider in the UK. You will be the primary contact for clients and field-based engineers, delivering timely technical support and diagnosing issues to keep temperature control systems running smoothly.

Join a customer-focused team with a competitive base salary up to £45,000 plus benefits, including private medical insurance, a company bonus, enhanced pension and development opportunities.