HVAC Operations Manager

Johnson Controls; Droitwich Spa; On-site; GBP 50,000 - 70,000; Full time

Job summary

Johnson Controls is seeking an experienced HVAC Installation Operations Manager based in Droitwich Spa, UK. In this hands-on leadership role, you will oversee installation operations, ensuring effective delivery and maintaining strong customer relationships.

The ideal candidate will have a strong track record in HVAC operations, managing P&L, and leading multi-disciplinary teams. This role requires a commitment to service excellence and the ability to drive business growth through effective customer engagement.

Qualifications

• Extensive experience in HVAC operations or senior service management.
• Demonstrated success in managing P&L and performance.
• Proven track record in delivering HVAC installation projects.

Responsibilities

• Oversee installation operations with full P&L accountability.
• Lead and develop a multi-disciplinary team of engineers.
• Ensure compliance with commercial, quality, and HSE standards.

Skills

HVAC operations management

P&L management

Team leadership

Customer engagement

Job description

Johnson Controls is a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonisation. As part of Johnson Controls, Password Services delivers high‑quality HVAC service and installation solutions across the UK. We are seeking an experienced HVAC Installation Operations Manager to lead the overall performance of the Password Services installation business, with full accountability for delivery, customer relationships, and commercial outcomes.

What You Will Do

You will take ownership of installation operations, including P&L performance, delivery, and business growth. This hands‑on leadership role combines operations, customer engagement, and business development, working closely with clients to drive service excellence and identify new opportunities.

Key Responsibilities

• Full P&L accountability for installation operations
• Lead and develop a multi‑disciplinary team of engineers, coordinators, and project managers
• Oversee installation delivery, ensuring commercial, quality, and HSE compliance
• Build and maintain strong customer relationships
• Identify and develop new business opportunities
• Drive performance and continuous improvement

What We’re Looking For

• Essential HVAC operations or senior service management experience
• Strong track record managing P&L and performance
• Experience delivering HVAC installation projects
• Leadership of multi‑disciplinary teams
• Commercial awareness and customer focus
• Preferred: background in HVAC service or installation, experience in customer‑led environments, knowledge of long‑term contracts or frameworks

Working Pattern

• Based within commuting distance of Droitwich
• Minimum 3 days in the office
• Regular travel to customer sites