HVAC Office Administrator

Bennett & Game Recruitment Ltd.; Rochester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

20 days holiday

Bank Holidays

Pension 4%

Job summary

Bennett & Game Recruitment Ltd. is seeking an HVAC Office Administrator in Rochester to support admin, planning and coordination across Service contracts and Project planning.

You will work closely with the Account Manager and Directors to support the overall business function, scheduling works, handling calls and coordinating engineers and materials.

Qualifications

• Experience in the HVAC and FM industry.
• Office-based in Rochester.
• Previous role as a Service coordinator/Helpdesk or similar.
• Highly adept at handling inbound calls for customer queries and service requests.
• Proficient in CAFM systems and MS Office (Word/Excel/PowerPoint/Outlook).

Responsibilities

• Schedule all works across the contract.
• Answer inbound calls from clients.
• Raise and schedule jobs – Service, planned maintenance and projects.
• Provide updates on work.
• Arrange engineers and subcontractors to attend works.
• Compile reports for ongoing works for clients and senior management.
• Manage SLA & KPIs.
• Raising purchase orders.
• Managing material orders.

Skills

Inbound calls handling

Customer service coordination

Time management

Tools

CAFM systems

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Job Profile for HVAC Office Administrator 47945

Position: HVAC Office Administrator

Location: Rochester - office-based

Salary: up to £32k, depending on experince

Our client is a specialist Air Conditioning and Refrigeration Contractor in Rochester. They're seeking an HVAC Office Administrator to support admin, planning and coordination across Service contracts and Project planning.

The HVAC Office Administrator will work closely with the Account Manager and Directors to support the overall business function.

Schedule all works across the contractAnswer inbound calls from clientsRaise and schedule jobs - Service, planned maintenance and projectsProvide updates on workArranging engineers and Subcontractors to attend works - Service & ProjectsCompile reports for ongoing works for clients and senior managementManage SLA & KPIsRaising purchase ordersManaging material orders

HVAC Office Administrator Job Requirements

Experience in the HVAC and FM industryOffice-based in RochesterPrevious role held as a Service coordinator/Helpdesk or similarHighly adept at handling inbound calls for customer queries and service requestsHighly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, OutlookAdministrative responsibilities including filing, preparing documents, receipting, keeping and updating records

HVAC Office Administrator Salary & Benefits

Basic Salary of £32,00009:00-17:00 Monday to Friday - Office-based in Rochester20 days holiday + Bank Holidays - increasing with servicePension 4%