HVAC Office Administrator

Bennett and Game Recruitment LTD; Rochester; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Pension 4%

20 days holiday + Bank Holidays

Job summary

Bennett and Game Recruitment LTD is seeking an HVAC Office Administrator in Rochester to support admin, planning and coordination across service contracts and project planning.

You will work closely with the Account Manager and Directors to support the overall business function.

Qualifications

• Experience in the HVAC and FM industry.
• Office-based in Rochester, to be based at the office.
• Previous role as a Service coordinator/Helpdesk or similar.
• Highly adept at handling inbound calls for customer queries and service requests.
• Proficient in CAFM systems and Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Administrative responsibilities including filing, preparing documents, receipting and records management.

Responsibilities

• Schedule all works across the contract.
• Answer inbound calls from clients.
• Raise and schedule jobs - Service, planned maintenance and projects.
• Provide updates on work.
• Arrange engineers and subcontractors to attend works - Service & Projects.
• Compile reports for ongoing works for clients and senior management.
• Manage SLA & KPIs.
• Raising purchase orders.
• Managing material orders.

Skills

CAFM systems

Experience in HVAC & FM

Inbound calls handling

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Job Profile for HVAC Office Administrator 47945

Position: HVAC Office Administrator

Location: Rochester - office-based

Salary: up to £32k, depending on experince

Our client is a specialist Air Conditioning and Refrigeration Contractor in Rochester. They're seeking an HVAC Office Administrator to support admin, planning and coordination across Service contracts and Project planning.

The HVAC Office Administrator will work closely with the Account Manager and Directors to support the overall business function.

Responsibilities

• Schedule all works across the contract
• Answer inbound calls from clients
• Raise and schedule jobs - Service, planned maintenance and projects
• Provide updates on work
• Arranging engineers and Subcontractors to attend works - Service & Projects
• Compile reports for ongoing works for clients and senior management
• Manage SLA & KPIs
• Raising purchase orders
• Managing material orders

Job Requirements

• Experience in the HVAC and FM industry
• Office-based in Rochester
• Previous role held as a Service coordinator/Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
• Administrative responsibilities including filing, preparing documents, receipting, keeping and updating records

Salary & Benefits

• Basic Salary of £32,000
• 09:00-17:00 Monday to Friday - Office-based in Rochester
• 20 days holiday + Bank Holidays - increasing with service
• Pension 4%