HVAC After-Sales & Warranty Specialist

CCR Commercial Refrigeration; Abingdon; On-site; GBP 40,000 - 50,000; Full time

Job summary

CCR Commercial Refrigeration is hiring an After-Sales & Warranty Specialist to enhance service efficiency and customer engagement. You'll manage warranty claims and provide solutions to complex customer issues, ensuring high-quality support and fostering long-term relationships.

The ideal candidate has significant experience in HVAC or cooling technology, strong problem-solving skills, and a results-driven mindset. This position is crucial for delivering quality service and improving warranty costs in the UK market.

Qualifications

• Proven experience within refrigeration, HVAC, or cooling technology.
• Strong commercial awareness and ability to manage budgets, timelines, and customer expectations.
• Excellent communication, collaboration and solution-oriented mindset.

Responsibilities

• Manage end-to-end after-sales service processes and warranty claims.
• Act as a technical expert and problem-solver for customers.
• Analyze warranty data to identify recurring issues.
• Provide technical support to customers and stakeholders.
• Collaborate with engineering and service teams for product reliability.
• Engage with customers post-installation to ensure satisfaction.

Skills

Refrigeration experience

HVAC knowledge

Problem-solving

Job description

CCR Commercial Refrigeration is hiring an After-Sales & Warranty Specialist to enhance service efficiency and customer engagement. You'll manage warranty claims and provide solutions to complex customer issues, ensuring high-quality support and fostering long-term relationships.

The ideal candidate has significant experience in HVAC or cooling technology, strong problem-solving skills, and a results-driven mindset. This position is crucial for delivering quality service and improving warranty costs in the UK market.