HVAC After-Sales & Warranty Expert for UK

CCR; Abingdon; Ibrido; GBP 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

CCR is seeking an experienced After-Sales & Warranty Specialist in the UK to strengthen customer retention, diagnose complex issues, and deliver effective, solution-oriented outcomes. You will work closely with customers and internal teams to enhance product reliability and service processes while driving revenue opportunities through service offerings.

The role requires technical expertise in refrigeration/HVAC, strong problem-solving skills, and a proactive, customer-focused mindset to protect

Competenze

• Proven experience within refrigeration, HVAC, or cooling technology.
• Strong commercial awareness and ability to manage budgets, timelines, and customer expectations.
• Excellent communication, collaboration and solution- oriented mindset

Mansioni

• Manage end-to-end after-sales service processes and warranty claims, ensuring timely, accurate, and customer-focused resolution.
• Act as a technical expert and problem-solver, working directly with customers to diagnose issues, identify root causes, and implement effective solutions.
• Analyze warranty data and field performance to identify recurring issues and drive corrective actions with engineering and operations teams.
• Provide hands-on technical support and guidance to customers and internal stakeholders, particularly in complex or escalated cases.
• Collaborate closely with engineering, product, and service teams to ensure continuous improvement of product reliability and service processes.
• Translate technical issues into actionable insights, contributing to product enhancements and process optimization.
• Proactively engage with customers post-installation to ensure performance, satisfaction, and long-term relationship building.
• Identify and develop revenue opportunities through service agreements, upgrades, and value-added offerings.
• Maintain clear and structured documentation of cases, resolutions, and learnings to support organizational knowledge sharing.

Conoscenze

Refrigeration experience

HVAC knowledge

Budget management

Customer communication

Descrizione del lavoro

CCR is seeking an experienced After-Sales & Warranty Specialist in the UK to strengthen customer retention, diagnose complex issues, and deliver effective, solution-oriented outcomes. You will work closely with customers and internal teams to enhance product reliability and service processes while driving revenue opportunities through service offerings.

The role requires technical expertise in refrigeration/HVAC, strong problem-solving skills, and a proactive, customer-focused mindset to protect