Human Resources - Human Resources Administrator

The Talent World; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discounts

Christmas vouchers

Life assurance

Cycle to work

Free on-site parking

Pension scheme

Eye-sight vouchers

Staff discounts

Employee assistance programme

Job summary

National Veterinary Services Limited is recruiting an HR Administrator to support the HR team across onboarding, contracts and daily HR administration. Based mainly in the office, you will help ensure processes are compliant with HR procedures and SOX requirements, maintaining accurate records and responsive service.

You will work with stakeholders at all levels, manage multiple HR tasks, and contribute to reporting, benefits administration and process improvements in a busy, customer-focused

Qualifications

• A good team player who achieves positive outcomes.
• Strong attention to detail ensuring correct information is recorded.
• Resilient to setbacks.
• Excellent written and oral communication skills.
• Ability to interface with all levels of employees from entry level to senior management.
• Excellent customer service skills.
• High level of organisational skills.
• Proficient with technology and HR software/tools.
• Ability to manage multiple priorities and adapt to changing priorities.
• Drive to learn and expand skill set; motivated to achieve results.
• Able to work autonomously and efficiently to ensure end-to-end HR activity.
• Discretion with confidential information.
• Minimum 2 years HR Administration experience including new starters, changes, leavers, attendance management.
• CIPD Level 3 – working towards / prepared to work towards.

Responsibilities

• First point of contact for queries coming into HR, either in person or via the HR channels.
• Ensure recruitment processes are professional, structured and compliant with regulatory and legal requirements.
• Send offer letters, contracts of employment and welcome emails.
• Provide guidance to line managers on recruitment processes.
• Carry out DBS checks for starters and rechecks according to policy.
• Administer Flexible Working applications.
• Process changes to terms and conditions.
• Manage expiry of right to work evidence and escalate as necessary.
• Administer HR-related benefits and schemes (Bupa, Telus, Recommend a Friend, Specsavers, Sharesave, Life Assurance).
• Maintain HR databases and records.
• Administer the Long Service Award and retirement awards.
• Monitor sickness absence and escalate as needed.
• Process invoices and liaise with Accounts.
• Manage stationery and orders.
• Produce regular and ad-hoc reports.
• Respond to reference requests and escalate issues.
• Administer onboarding and training requirements.
• Process leave (maternity, paternity, jury service, etc.).
• Process leavers and ensure WI updates where required.
• Any other reasonable ad-hoc duties.

Job description

• Staff discounts
• Christmas vouchers

Key Responsibilities

Essential Job Requirements

This is a great opportunity to work for the UK’s leading veterinary wholesaler. Our business provides a next day supply and distribution service through our nationwide network of distribution depots, serving an average of 2750 customers every day.

Working For Us You'll Receive

• Competitive rates of pay
• 29 days paid holiday (including bank holidays) (Pro rata)
• Staff discounts
• Life assurance benefit
• Cycle to work Scheme
• Free on-site parking and Wi-Fi
• A 24/7 confidential employee assistance programme – offering a range of support services to help you to resolve difficulties in your home-life
• Christmas vouchers
• Eye-sight vouchers
• Company pension scheme

Monday to Thursday 9am to 5pm and Friday 8am to 4pm

NATIONAL VETERINARY SERVICES LIMITED

Job Description

Job Title: HR Administrator

Reports to: Senior HR Business Partner

Position Band: B

Business unit: HR

Prepared by: HR Director

Date: August 2026

Main purpose of the role

Responsible for facilitating HR administration activity across the HR function to ensure a smooth and efficient service, that is compliant with HR procedures and SOX requirements.

Scope of Role

• Key business stakeholders: HR Team, Employees, Team Leaders, Supervisors,
• Managers bands A - F
• Business escalation points: Managers, Operational Leadership Team
• HR escalation points: HRA’s/HRBPs/HRD
• Geography: Primarily office-based

Key Responsibilities

Essential Job Requirements

• First point of contact for queries coming into HR, either in person, via the HR Inbox/postbox/ incoming calls/ voicemail, responding or redirecting as necessary to the appropriate person
• Ensure internal and external recruitment processes are carried out in a professional, structured, and consistent manner and compliant with regulatory and legal requirements (including ensuring RTW documentation is received, processing all new starter paperwork and issuing ID cards as necessary).
• Send offer letters, contracts of employment and welcome emails,
• Provide guidance to line managers on the recruitment process
• Carry out DBS checks for starter and rechecks in accordance with the DBS policy, escalating issues where necessary
• Administer Flexible Working applications
• Processing changes to T&C
• Managing expiry of right to work evidence, escalating as necessary
• Administer HR related benefits and schemes, such as, Bupa, Telus, Recommend a Friend, Specsavers, Sharesave, Life Assurance and any other benefits programmes/schemes that are in operation
• Ensure the relevant HR Databases are up to date and maintain HR records/personal files
• Administer the Long Service Award scheme, retirement awards and any recognition schemes in place (as relevant)
• Monitor sickness absence, escalating issues to managers/HR Advisers as appropriate
• Process invoices and liase with Accounts accordingly
• Manage stationery supplies and place orders as necessary
• Produce regular and ad-hoc reports as required
• Respond to reference requests, escalating any issues as necessary
• Administer Onboarding and Training course requirements
• Process ‘Leave’, such as maternity, paternity, Jury Service etc.
• Processing leavers
• Ensure WI are kept up to date, obtaining approval prior to changing any HR process
• Any other reasonable requests/ad-hoc duties, as required

Personal attributes:

Qualifications, experience, skills, knowledge and competencies required to fulfil the role

Essential

• A good team player who achieves positive outcomes
• Strong attention to detail ensuring correct information is recorded
• Resilient to set backs
• Excellent written and oral communication skills
• Ability to effectively interface with all levels of employees from entry level to senior management
• Excellent customer service skills
• High level of organisational skills
• Proficient with technology and confident with HR Software and Tools
• Ability to effectively manage multiple priorities and be flexible to changing priorities
• Drive to learn and expand skill set, motivated to achieve results
• Able to work autonomously and efficiently to ensure the end-to-end running of HR activity.
• Discretion with confidential information
• Minimum 2 years HR Administration experience including – new starters, changes, leavers, attendance management
• CIPD Level 3 – working towards / prepared to work towards

Desirable

• Knowledge of Dayforce HR System (or similar)

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