HR Administration Team Leader

CVS Group UK; Diss; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Annual leave

Staff discounts

Employee assistance program

Hybrid work

Job summary

CVS Vets in the UK is seeking an HR Administration Team Leader to guide and develop the HR Administration team, delivering accurate, efficient and customer-focused service to stakeholders across the employee lifecycle.

Based at our head office in Diss with hybrid working, the role focuses on owning HR administration query management, managing workload to meet SLAs, and driving continuous improvement while upholding GDPR compliance.

Qualifications

• Strong HR administration background and lifecycle understanding.
• Experience leading HR Shared Services or HR Administration teams.
• KPI/SLA driven service delivery and data accuracy.

Responsibilities

• Lead and develop the HR Administration team.
• Manage team capacity and priorities to meet SLAs.
• Own HR administration query management and ensure timely resolution within SLA.
• Oversee employee lifecycle administration (onboarding, contracts, amendments, probation, leave, changes, leavers, Right to Work).
• Monitor performance and reporting (KPIs, SLAs, query volumes).
• Maintain compliance and audit readiness (GDPR, data protection).
• Drive process improvement by standardising processes and developing SOPs.

Skills

HR administration

Leadership

Data accuracy

Stakeholder management

Education

CIPD Level 7

Job description

SO Pay0028 HR Administration Team Leader

Client delivery focused HR operations leadership role, responsible for leading and developing the HR Administration team to deliver accurate, efficient and customer-focused service to stakeholders across the employee lifecycle.

You will own HR administration query management, oversee day-to-day HR administration services, and drive service quality through KPI and SLA management, data accuracy and continuous improvement.

Role Details

Location: Hybrid - based from our Head Office in Diss, Norfolk

Contract: Permanent

Salary: Up to £43,000, dependent on skills and experience

About CVS Vets

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

We are a leading provider of veterinary services with operations in the UK and Australia. We are focused on providing high-quality clinical services to our clients and their animals, with a commitment to clinical excellence, extensive colleague support, exceptional learning and progression opportunities, and great facilities and equipment at the core of our strategy.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

Key Responsibilities

• Lead and develop the HR Administration team - coach, build capability and create a culture of ownership, accountability and continuous improvement
• Manage team capacity and priorities - ensure workloads are balanced to consistently meet agreed service levels and SLAs
• Own HR administration query management - act as the first point of escalation and ensure queries are resolved accurately, efficiently and within SLA targets
• Oversee employee lifecycle administration - ensure timely and accurate delivery across:
  • Onboarding
  • Contract generation
  • Contract amendments
  • Probation administration
  • Leave & absence administration
  • Employee changes (e.g. flexible working requests)
  • Leavers
  • Right to Work and visa compliance
• Monitor performance and reporting - track KPIs, service levels and query volumes, identify trends and implement corrective actions where required
• Maintain compliance and audit readiness - ensure HR records, contracts and processes remain compliant, including GDPR and data protection, file audits and internal control
• Drive process improvement - review and standardise processes, develop SOPs, guidance, templates and process maps, and support HR systems testing and improvements

What We're Looking For

• Strong HR administration background with a comprehensive understanding of the employee lifecycle
• Leadership experience in HR Shared Services, HR Operations or HR Administration. CIPD Level 7 is desirable
• Proven people management skills - experienced in coaching, developing capability, and managing performance within large, fast-paced organisations, with a strong track record of leading and supporting sizeable teams.
• Service delivery mindset - experienced in managing SLAs, KPIs, query volumes and first-time resolution performance
• Strong HR operations knowledge including contracts, employee changes, leave processes and Right to Work/visa compliance
• Excellent data and compliance focus - comfortable maintaining data accuracy, supporting audits and working to GDPR/data protection requirements
• Confident communicator able to build strong relationships with HR colleagues and key business stakeholders
• Continuous improvement approach - able to identify root causes, simplify processes and drive practical operational improvements

Most importantly

you’ll live and breathe our I CARE leadership values:

• Inclusivity: Valuing diverse perspectives and adapting your approach to get the best from everyone
• Collaboration: Encouraging open communication and resolving challenges early
• Accountability: Supporting honest conversations through regular check-ins and feedback
• Role Modelling: Leading with integrity and following through on commitments
• Empathy: Using emotional awareness to support wellbeing and performance

What We Offer

We know that feeling valued goes beyond salary. As part of CVS Vets, you'll enjoy a comprehensive benefits package, including:

• Salary up to £43,000, dependent on skills and experience
• Five weeks' annual leave (pro rata), plus bank holidays
• Generous staff discounts on veterinary care
• Animed Direct discounts on pet medicines, food and products
• Employee Assistance Programme for confidential wellbeing support
• And much more, all designed to help you feel supported, recognised and valued

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.