Human Resources Advisor (4212)

Wade Macdonald; Slough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + BH (buy 5)

Life assurance x 4

Flexible Enhanced Family Leave Pay

Exclusive Discounts & Offers

24/7 Health and Wellbeing Support

Job summary

Wade Macdonald is seeking an HR Advisor to join a large international organisation delivering customer experience, technology and services. You will advise managers, manage ER cases from start to resolution, and support disciplinary, absence and performance matters.

The role involves TUPE experience, involvement in workforce changes and producing HR data insights to inform decisions. Flexible working and competitive benefits are offered.

Qualifications

• Previous experience as an HR Advisor or ER Advisor.
• Strong hands-on Employee Relations experience from start to finish.
• Good knowledge of UK employment law and HR best practice.
• Experience coaching, mentoring and guiding managers.
• Data-driven with ability to interpret metrics and trends.

Responsibilities

• Advise managers on practical, commercial HR matters.
• Manage busy ER caseload from initial advice to resolution.
• Support disciplinary, grievance, absence, capability and performance cases.
• Lead investigations and formal meetings on complex matters.
• Provide advice on flexible working and family-related issues.
• Pull regular HR reports and analyse data for insights.
• Collaborate with HR team and business stakeholders.

Skills

HR Advisor experience

Employee Relations

UK employment law

Coaching & mentoring

Data analytics

Stakeholder management

Job description

Join a large, established international organisation that provides customer experience, technology and business services to a diverse range of well-known clients. The business operates within a fast-paced, service-led environment, combining people, technology and operational expertise to deliver solutions for its customers. You will ideally come from a background of Hospitality, Retail or similar to a call centre.

The Role

• Act as a trusted HR Advisor to managers, providing practical, commercial and pragmatic HR advice.
• Manage a busy and varied Employee Relations caseload from initial advice through to resolution.
• Support managers with disciplinary, grievance, absence, capability and performance management cases.
• Lead and support investigations, formal meetings and complex employee matters.
• Provide advice around flexible working, family-related matters and other employee lifecycle issues.
• Manage and support Occupational Health referrals, guiding managers on recommendations, reasonable adjustments and next steps.
• Coach, mentor and guide managers, building their confidence and capability when dealing with people-related matters.
• Encourage managers to take greater ownership of their people responsibilities while providing appropriate HR support and challenge.
• Get involved with TUPE transfers, supporting the HR and people aspects of transfers and associated change.
• Support wider organisational change and transformation activity where required.
• Pull together regular and ad-hoc HR reports, people data and management information.
• Analyse HR data and metrics to identify trends, risks and areas requiring action.
• Use data and insight to support conversations with managers and help drive better people decisions.
• Work closely with the wider HR team and key stakeholders across the business.

What We're Looking For

• Previous experience as an HR Advisor, ER Advisor or in a similar generalist HR role.
• Strong, hands‑on Employee Relations experience and confidence managing cases from start to finish.
• Good knowledge of UK employment law and HR best practice.
• Experience of coaching, mentoring and guiding managers through people‑related matters.
• Confidence influencing and appropriately challenging managers and stakeholders.
• Experience supporting Occupational Health referrals and recommendations.
• TUPE experience would be a real advantage, although candidates with some exposure and a desire to develop their TUPE knowledge will also be considered.
• Comfortable working with HR data, reports and people metrics.
• A data‑driven and analytical mindset, with the ability to interpret information, identify trends and turn data into meaningful insight.
• Strong communication and relationship‑building skills.
• A pragmatic, solutions‑focused and commercially aware approach.
• Comfortable working autonomously and managing competing priorities in a busy environment.

Why Join?

• A genuinely varied HR Advisor role with Employee Relations at its core.
• The opportunity to manage interesting and complex ER cases.
• Plenty of scope to coach and develop managers, rather than simply giving HR advice.
• Exposure to TUPE transfers and organisational change.
• Responsibility for HR reporting, data and people insights.
• The opportunity to develop your HR experience within a broad, hands‑on position.
• 25 days holiday + BH - option to buy 5 days
• Life assurance x 4
• Flexible Enhanced Family Leave Pay
• Exclusive Discounts & Offers
• 24/7 Health and Wellbeing Support

If you're an experienced HR professional who enjoys Employee Relations, developing managers and using data to make better people decisions, we'd love to hear from you.