Human Resources Administrator

Avanti West Coast; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent train service provider in Birmingham seeks a proactive HR Services Administrator to deliver exceptional HR service and support colleagues across the employee lifecycle. The ideal candidate will manage HR queries, maintain records, and ensure compliance in a fast-paced environment. Join a close-knit team committed to diversity and inclusion, with benefits like free travel and generous holiday entitlement.

Benefits

Final salary pension

Free travel for you and dependents

75% off other train operators' fares

30 days holiday, rising to 37

10 free journeys on other First Group Train Operators

Qualifications

• Proven experience in HR administration.
• Ability to manage multiple tasks efficiently.
• Excellent communication skills.

Responsibilities

• Serve as the first point of contact for HR queries.
• Maintain records in the HR system.
• Support onboarding and leaver administration.
• Manage essential administrative tasks.

Skills

Attention to detail

Proactive approach

HR knowledge

Confidentiality

Tools

People XD

Job description

Overview

Are you passionate about delivering exceptional HR service and supporting colleagues across the employee lifecycle? We’re looking for a proactive and detail-oriented HR Services Administrator to join our HR team and help us provide a high-quality, professional first-line HR service.

As a HR Services Administrator for Avanti West Coast, you will:

• Be the first point of contact for HR queries, offering clear, confident guidance on policies and procedures.
• Maintain accurate records in our HR system (People XD) and support key lifecycle processes like onboarding, contract changes, and leaver administration.
• Manage essential admin tasks including ID cards, pension support, and visa documentation — ensuring compliance every step of the way.
• Provide flexible HR support, protect confidentiality, and help us continuously improve how we work.

If this opportunity excites you then we want to hear from you!

Take a look at the role profile and apply and make a difference at Avanti West Coast.

Please upload a CV with your application.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We are committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted, and put to good use.

Our Avanti West Coast Values

Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders, and the industry.

Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.