Hub Technical Officer

United Utilities; Liverpool; On-site; GBP 51,000 - 56,000; Full time

Benefits offered by this job

26 days annual leave

8 bank holidays

Competitive pension

Performance-related bonus

Company-funded healthcare

Wellbeing benefits

Job summary

United Utilities is seeking a Hub Technical Officer to provide technical leadership across a portfolio of wastewater treatment assets at Fazakerley. You will work with Process Controllers, Field Technical Officers and Engineering teams to drive operational excellence and ensure regulatory compliance.

The role focuses on data analysis, process optimisation, and continuous improvement to deliver safe, efficient wastewater operations within the North West region.

Qualifications

• Excellent knowledge of wastewater treatment processes and best practices.
• Strong understanding of wastewater assets, operation and maintenance.
• Experience in wastewater treatment operations and maintenance environments.
• Proven ability to improve operational, environmental and regulatory performance.

Responsibilities

• Analyse and interpret operational performance data to identify trends and opportunities.
• Proactively identify and implement corrective actions to improve performance.
• Escalate compliance or performance risks to the System Performance Manager.
• Develop and report action plans to ensure regulatory compliance and targets.
• Collaborate with Field Technical Officers, Process Controllers and Operators to deliver safe, compliant operations.

Skills

Analytical thinking

Operational expertise

Influencing stakeholders

Problem solving

IT literacy

Job description

About us

Location: Fazakerley Wastewater Treatment Works, Stonesbridge Lane, Fazakerley, Liverpool, L10 5HA
Salary: £51,223
Contract Type: Permanent
Working Pattern: Full Time, 37 Hours Per Week
Work Type: Onsite (5 days Mon-Fri)

Shape the Future of Wastewater Performance Across the North West

At United Utilities, our purpose is to deliver great water for a stronger, greener and healthier North West. Every day, we provide essential water and wastewater services to millions of customers while protecting the environment and supporting the communities we serve.

We're looking for an experienced and technically proficient Hub Technical Officer to join our Wastewater Operations team based at Fazakerley Wastewater Treatment Works. This is a fantastic opportunity for someone who thrives on problem solving, data analysis, process optimisation and technical leadership.

As a key member of the Hub team, you'll provide the scientific, operational and technical expertise needed to ensure our wastewater treatment assets continue to perform safely, efficiently and compliantly, helping us meet regulatory obligations while delivering excellent environmental and customer outcomes.

The role

As a Hub Technical Officer, you will be responsible for providing technical leadership and operational support across a portfolio of wastewater treatment assets.

Working closely with Process Controllers, Process Operators, Field Technical Officers, Engineering teams and the System Performance Manager, you will help drive operational excellence, optimise treatment processes, improve asset performance and ensure compliance with environmental legislation and regulatory standards.

This is a highly influential role that combines technical expertise, performance analysis, stakeholder engagement and continuous improvement, offering an excellent opportunity to develop your career within one of the UK's leading utility companies.

What You'll Be Doing

Key responsibilities include:

• Analysing and interpreting operational performance data to identify trends, risks and opportunities for improvement.
• Proactively identifying and implementing corrective actions to improve operational and regulatory performance.
• Escalating emerging compliance or performance risks to the System Performance Manager.
• Developing, implementing and reporting on action plans to ensure compliance with regulatory obligations and company performance targets.
• Working collaboratively with Field Technical Officers, Process Controllers and Process Operators to deliver safe, efficient and compliant wastewater treatment operations.
• Providing scientific, technical and practical guidance to support the operation and optimisation of wastewater treatment assets.
• Reviewing workforce scheduling and operational performance to identify enhancement opportunities and recommend improvements.
• Identifying operational challenges and asset needs relating to compliance, efficiency, asset availability, health and safety and process optimisation.
• Analysing and explaining performance trends, producing reports and presenting findings to operational leadership teams.
• Supporting the development and implementation of compliance and optimisation action plans.
• Contributing to regulatory reporting requirements and Environmental Agency correspondence.
• Leading the development, review and maintenance of quality assurance documentation.
• Monitoring alarm management systems to support best practice and asset optimisation.
• Identifying and delivering performance improvement opportunities alongside Engineering and Operations teams.
• Supporting the development of risk registers and contributing to strategic asset planning activities.
• Promoting operational best practice to drive improved wastewater quality compliance and reduce whole-life costs.
• Coaching, mentoring and supporting the technical development of Process Controllers and Process Operators.
• Supporting the introduction, optimisation and understanding of new wastewater assets and technologies.
• Leading or contributing to technical projects and business improvement initiatives across a variety of wastewater treatment sites.

What We're Looking For

We're seeking a technically strong individual with excellent analytical abilities, operational expertise and the confidence to influence and support others.

You will be able to demonstrate:

• Excellent knowledge and practical experience of wastewater treatment processes and industry best practice.
• A strong understanding of wastewater treatment assets and their operational and maintenance requirements.
• Experience working within wastewater treatment operations and maintenance environments.
• A proven ability to improve operational, environmental and regulatory performance.
• Strong analytical, numerical and problem-solving skills.
• Well-developed IT skills and the ability to interpret complex operational data.
• Excellent written, verbal and presentation skills.
• The ability to communicate effectively and influence stakeholders at all levels.
• Experience identifying compliance risks and implementing practical improvement solutions.
• Knowledge of wastewater regulations and future regulatory requirements.
• The ability to work collaboratively within multidisciplinary teams and build effective professional relationships.

Why Join United Utilities?

As one of the UK's leading FTSE 100 companies, we offer an attractive package designed to reward your contribution and support your wellbeing, development and future career.

Our benefits include:

• 26 days annual leave plus 8 bank holidays, increasing to 30 days with service
• Competitive pension scheme with up to 14% employer contribution
• Up to 7.5% performance-related bonus
• Company-funded healthcare plan
• MyGymDiscounts and wellbeing benefits
• Best Doctors service
• Salary Finance support
• Wealth at Work financial wellbeing programmes
• Employee discounts and retail offers
• EVolve Car Scheme
• Employee Assistance Programme
• Mental Health First Aiders
• ShareBuy scheme
• MORE Choices flexible benefits package
• Enhanced parental leave policies

Build a Career That Makes an Impact

As a Hub Technical Officer, you'll play a vital role in helping United Utilities deliver industry-leading wastewater performance, environmental compliance and operational excellence.

This is an opportunity to apply your technical expertise, influence operational performance and contribute to the delivery of critical services that support millions of people across the North West.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.