Service Team Manager

B&Q Limited; East Midlands; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee assistance programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Derby is seeking a Service Team Manager to lead a vital part of our store operation and drive exceptional customer service. You will manage a shift-lead team, shape the customer journey, and uphold safety, security, and compliance across the store.

The role requires strong leadership, emotional intelligence, and the ability to influence colleagues to deliver outstanding service. We offer a permanent contract with flexible hours (36.75 per week), a competitive salary up to £40,000 per annum

Qualifications

• Experience leading in store operations.
• Strong focus on delivering exceptional customer journeys.
• Ability to influence and coach a team for service excellence.

Responsibilities

• Lead a newly formed team of Shift Leads to shape the customer experience.
• Oversee checkout and front-end service, ensuring fast, friendly, reliable service.
• Ensure safety, security and compliance routines across the store.
• Inspire the Make Every Customer Count agenda with the wider store team.

Skills

Leadership

Customer focus

Emotional intelligence

Problem solving

Influencing others

Job description

Overview

Full time, Part time or Job Share

Permanent Contract - 36.75 Hours per week

Up to £40,000 per annum + Bonus + Pension + 6.6 Weeks Holiday

B&Q Derby

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.

What's the job?

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:

• You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Oversee safety, security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.

What we need:

Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:

• Obsessed about our customers and listening to them.
• Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
• You have strong emotional intelligence and thrive in influencing others.
• You love to problem solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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