Hub Support Worker (Engage)

Homeless Link; Leeds; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Engage Leeds is seeking a Hub Support Worker to join a small, friendly team and help process referrals, provide initial advice, and carry out short-term prevention work.

The role combines office and home working, requiring strong time management, organisation, and a confident, empathetic telephone manner with referrers and service users.

Qualifications

• Excellent telephone manner when dealing with referrers and people with support needs.
• Strong organisational skills for fast-paced triage work.
• Good attention to detail and precise record-keeping.
• Ability to manage time effectively and use initiative.

Responsibilities

• Provide initial advice and triage referrals for Engage Leeds service.
• Process and follow up referrals and assessments as required.
• Support people to develop independence and greater choice/control.
• Deliver triage interventions and signposting for referred individuals and agencies.
• Undertake needs and risk assessments to ensure safe practice.
• Deliver short-term advice around housing, welfare benefits, and options.
• Maintain accurate records in Gateway case management and hub systems.
• Collaborate with Hub colleagues and Head of Service to meet targets.

Skills

Telephone communication

Organisational skills

Attention to detail

Time management

Job description

This is role is offered as a 12 month fixed term contract.

Engage Leeds is a city wide housing support consortium for people over the age of 18 led by GIPSIL. We are looking for a Hub Support Worker to join our small, friendly, team to process and triage referrals to the service, offer initial advice, carry out short-term Prevention work and respond to stakeholder queries

The role is a mixture of office and home working, so you must be able to manage your time effectively and be able to use your own initiative. This is a fast paced role that requires excellent organisational skills as well as a great eye for detail.

As we are the first point of contact to referrers and people with support needs, we are looking for someone who has an excellent telephone manner and is able to handle various queries and conversations with confidence and empathy.

The main responsibilities of the post include:

• Overall, to support the delivery of the Engage Leeds city wide housing support service.
• To support the effective functioning of the Hub - the central point of access for referrals and assessments.
• To process and follow up referrals delegated by the Senior Hub Co-ordinator and Hub Team Leader
• Supporting people to develop independence and have greater choice / control.
• To deliver triage interventions and signposting for people being referred and for referring agencies, with a particular focus on prevention and early intervention
• To undertake needs and risk assessments where appropriate to ensure safe practice in referral, triage and community based interventions.
• To carry out short term advice/ prevention work around housing support issues, including welfare benefits and accommodation options.
• To work with Hub colleagues and the Head of Service to meet referral and assessment target timeframes.
• To liaise with colleagues across Engage Leeds ensuring the provision of high quality and timely support and advice.
• To update and maintain accurate records within the Gateway case management system and the hub internal systems.

Closing Date:Tuesday 6th October 2026

Short-listing Date: Wednesday 7th October 2026

Interview Date:Wednesday 21st October 2026