Host/Receptionist (Part time, 8am - 1pm)

Bruntwood; Birmingham; On-site; GBP 17,000; Part time

Job summary

Bruntwood is seeking a Part-Time Host to represent the company and enhance customer experience in Birmingham. The role involves managing enquiries, building relationships, and supporting events, requiring strong communication and administration skills. Join a company committed to community support and excellence in service.

Qualifications

• Previous administration experience is essential.
• Excellent communication skills with a personable approach.
• Proactive and capable of handling a fast-paced environment.

Responsibilities

• Delivering a positive customer experience.
• Building long-term relationships with customers.
• Managing workload effectively between tasks and customer interactions.

Skills

Communication

Customer Service

Attention to Detail

Proactivity

Job description

Job Advertisement: Part-Time Host at Bruntwood

This role is advertised for 25 hours a week, working Monday to Friday from 8am to 1pm in our Cornwall buildings in Birmingham. The salary is £16,308, based on the part-time schedule.

At Bruntwood, we are committed to offering more than just outstanding office, coworking, retail, and lab spaces. Our vision is to build vibrant communities while supporting and enabling the growth of businesses. We are commercial property specialists operating across the UK.

Watch these videos to learn more about us:

• Bruntwood
• Sustainability at Bruntwood

Job Purpose

The Host role is pivotal as the representative of Bruntwood and our buildings. You will be the first point of contact and will work closely with our clients and tenants regularly. It’s essential that you are approachable, enjoy speaking with people, and excel at building relationships.

What We’re Looking For

• Previous administration experience is essential, as you will manage our enquiries mailbox daily.
• Excellent communication skills, with a personable approach to interacting with people.
• A proactive, can-do attitude capable of handling a fast-paced, dynamic environment.
• Curious and engaging individuals with high attention to detail, motivated to exceed customer expectations, and maintain a positive attitude.

We encourage you to share why you’re interested in this role on our website, as this will be an important part of our shortlisting process due to the high volume of applications.

Key Responsibilities

• Delivering a positive customer experience within the building.
• Building long-term, professional relationships with customers.
• Being the first point of contact for visitors and customers.
• Supporting and facilitating events and meetings within the building.
• Supporting the sales process through facilitating customer viewings.
• Hosting meeting rooms, coworking spaces, lounges, and other communal areas, maintaining high standards of presentation and service where applicable.
• Managing workload effectively, balancing desk-based tasks with building customer relationships.
• Gathering customer insights and updating systems to support sales and retention.
• Engaging with colleagues, management, and other departments within Bruntwood.
• Promoting wellbeing in the workplace and fostering continuous improvement to add value and simplify processes for customers.
• Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service consistently.

Additionally, you will be part of a company that gives back. The Oglesby Charitable Trust has donated over £30 million since 2001, supporting charities in arts, culture, education, environment, medical research, and social and health inequality.

Interviews will be held during the week commencing 9th June. They will be face-to-face, allowing you to shadow the role and experience a typical day. This will be a single-stage process.