HUB Manager

Leicestershire County Council; Leicester; Hybrid; GBP 35,000 - 39,000; Full time

Job summary

Leicestershire County Council’s Adult Learning Service seeks an experienced manager to lead one of its operational support teams, overseeing administration and operations across venues in the south and east of the county, including Market Harborough, Enderby and Melton Mowbray.

You will manage staff, performance and resources to deliver high-quality customer service, with an enhanced DBS check required; the role offers a permanent contract and potential flexible/hybrid working where possible.

Qualifications

• Experience in performance management to maintain and improve customer service.
• Recent substantial management experience including staffing and financial resources.
• Ability to analyse, collate and interpret statistical data to manage performance.
• Ability to converse at ease with customers and provide advice in accurate spoken English.

Responsibilities

• Lead one of the operational support teams within the Adult Learning Service.
• Manage administration and operations across venues in the south and east of the county (Market Harborough, Enderby, Melton Mowbray).
• Support staff to deliver high-quality customer service.

Skills

People management

Performance management

Staffing management

Data analysis

Customer service

Time management

Communication in English

Education

BTEC/NVQ level 3/4 in Business Admin/Management

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, LE3 8RF

Salary: £35,451- £39,165 per annum (pro rata for part time) (pay award pending)

Working Hours:37 per week

Contract Type: Permanent

Closing Date: 30th August 2026

Interview Date(s): 8th September 2026

Are you looking for a rewarding career where you can make a difference?

About the Role

Leicestershire County Council’s successful Adult Learning Service is looking for an experienced manager to lead one of its operational support teams. The postholder will manage administration and operations across venues in the south and east of the county, including Market Harborough, Enderby and Melton Mowbray. This role offers an excellent opportunity for someone with strong people skills who can support staff to deliver high-quality customer service.

An enhanced DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria

• BTEC National/NVQ level 3/4 or equivalent in Business Admin/Management of Public Administration or relevant work experience and skill set developed in Business Services, including management of staff, servicedelivery, and improvement.
• Experience in performance management to maintain and improve excellent customer service.
• Recent substantial management experience within a relevant setting, including responsibility for staffing and financial resources.
• Ability to manage a variety of competing priorities and meet deadlines.
• The ability to analyse, collate and interpret statistical data to manage performance.
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.

In addition, we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Paul Fleming - Head of Service

Telephone: [phone]

Email: [e-mail]