HART Referral, Duty & Programming Officer

Golearnleicestershire; Glenfield; On-site; GBP 27,000 - 28,000; Full time

Job summary

Leicestershire County Council is seeking a dedicated employee to support the HART service, delivering short-term care and reablement to help residents regain independence. The role operates 365 days a year, with a rolling shift pattern including weekends and bank holidays, and requires an Enhanced DBS check.

You will work in a domiciliary care setting within the 7am–10:30pm window, contributing to timely discharges from hospital and planning care pathways to meet ongoing needs.

Qualifications

• GCSEs A-C including English Language or equivalent.
• Experience in local government and adult social care.
• Experience managing risk and signposting queries.
• Experience in customer service or customer contact centre.
• Proficient with ICT databases and Microsoft Office (Word/Excel/Outlook).
• Excellent written and verbal communication.
• Strong keyboard skills and attention to detail.

Responsibilities

• Provide customer support and information to service users.
• Record and retrieve information accurately using ICT databases.
• Work as part of a team and support colleagues in a busy environment.
• Signpost relevant queries to appropriate agencies and services.
• Contribute to delivering accessible and inclusive services.

Education

GCSEs A-C including English Language

Job description

Organisation:Leicestershire County Council

Work Location:Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA

Salary:£26,832 - £28,146 per annum (pro rata for part time) (pay award pending)

Working Hours:37 hours per week

Contract Type:Permanent.

Closing Date: 31st August 2026

Interview Date(s):TBC

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

About the Role

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes, reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain, their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.

It is an important role in the day to day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays.The nature of the workmay involve the job holder carrying out work outside of normal working hours.

An Enhanced DBS is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
• Experience of working in local government and relevant experience working within an Adult Social Care setting.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
• Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
• Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For further information regarding this position please contact Jane Wesson

Jane Wesson - HART Recruitment and Quality Manager

Email: [e-mail]

Tel: [phone]

By applying for this post, you agree to our Terms and Conditions.