Hub Coordinator

Total Training Provision; Wirral; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Mentoring & apprenticeship support

Community-based role

Job summary

Wirral Change seeks a proactive Hub Coordinator to manage daily operations across our community hub, kitchen, food bank, and donation streams in Wirral. You will work closely with volunteers and staff to ensure safe, efficient service and compliant delivery of programs supporting local residents.

The role includes undertaking a Level 3 Improvement Technician Apprenticeship with structured study time and mentoring.

Qualifications

• Willingness to commit to Level 3 Improvement Technician Apprenticeship.
• Practical experience in kitchen coordination, catering, or food handling.
• Good knowledge of food hygiene, safe storage, cross-contamination prevention, and allergens.
• Strong organisational and time-management skills.
• Clear, empathetic communication with diverse users.
• Proactive approach to daily challenges and system improvements.
• Ability to guide and support volunteers inclusively.
• Calm and dependable under pressure.

Responsibilities

• Plan, prepare, and cook balanced meals for lunch club and events.
• Maintain kitchen hygiene and compliance with Food Hygiene/HACCP and safety standards.
• Coordinate hub checks, cleaning, pest control, and equipment servicing.
• Monitor food waste; implement portion control and sustainable disposal methods.
• Deliver inclusive customer service across food and hub offerings.
• Support catering, logistics, and room setups for groups and events.
• Oversee intake, cataloguing, and storage of donations; organisation of shop and cafe.
• Lead volunteers and maintain operational records; report on performance and improvements.

Skills

Apprenticeship Commitment

Kitchen / Food Service

Food Safety

Organization

Communication

Problem Solving

Volunteer Leadership

Resilience

Job description

The Hub Coordinator plays a vital role in ensuring the smooth daily operation of our vibrant community hub, including the kitchen, food bank, and donation management facilities. The post-holder will also support the ongoing development of Wirral Change’s community café and shop, ensuring all spaces operate in full compliance with health and safety standards while meeting the evolving needs of the local community.

This is a dynamic, hands‑on position requiring close coordination with volunteers, community members, and the wider Wirral Change team.

Alongside day‑to‑day responsibilities, the successful candidate will undertake a fully supported Level 3 Improvement Technician Apprenticeship. This programme is designed to equip you with structured continuous improvement tools to help streamline our hub operations, optimise resources, and drive service quality across all initiatives.

Professional Development: Level 3 Improvement Technician Apprenticeship

As part of your employment, you will be enrolled in and required to complete a Level 3 Improvement Technician Apprenticeship Standard:

• Practical Application: You will apply your learning directly to your role—identifying operational bottlenecks, reducing food/supply waste, designing efficient inventory systems, and standardising community service delivery.
• Dedicated Study Time: You will receive protected off‑the‑job training time during working hours to attend workshops, complete coursework, and build your project portfolio.
• Support: You will have regular mentoring from both Wirral Change management and an external training provider coach to ensure successful completion and End-Point Assessment (EPA).

Key Responsibilities:

Kitchen & Hub Operations:

• Plan, prepare, and cook balanced meals for the lunch club and organisational events, providing monthly updates to the Admin Team Leader.
• Maintain kitchen hygiene and organisation to the highest standards, ensuring strict compliance with Food Hygiene, HACCP, and Health & Safety regulations.
• Conduct regular hub checks and routine cleaning to maintain environmental health and safety standards.
• Coordinate deep cleaning schedules, pest control visits, and routine equipment servicing and repairs.
• Monitor and minimise food waste through sensible portion planning, cost control, and sustainable disposal methods.
• Deliver warm, efficient, and inclusive customer service across all food and hub offerings.
• Support catering, logistical needs, and room setups for visiting community groups and internal functions.

Donations, Shop & Inventory Coordination:

• Oversee the intake, cataloguing, and safe storage of community donations (food parcels, clothing, sports equipment, and financial contributions).
• Support the operational setup and daily coordination of the Community Shop and Community Café, including stock organisation, display, and pricing.
• Design and maintain clear, efficient distribution procedures for food parcels and relief supplies.
• Liaise with local businesses, food partners, suppliers, and donors to build steady resource pipelines.
• Maintain tidy, secure, and fully auditable storage and stock areas.

Volunteer Leadership & Administration

• Supervise, guide, and support volunteers within the hub, fostering a welcoming, productive, and appreciative environment.
• Keep precise operational records, including food temperature logs, cleaning schedules, donation receipts, and compliance documentation.
• Provide routine reporting to the Admin Team Leader regarding operational performance, challenges, process improvements, and successes.
• Collaborate with colleagues across Wirral Change to support wider organisational goals and service delivery.

Person Specification:

Essential Criteria

• Apprenticeship Commitment: Willingness and eligibility to commit to and complete the Level 3 Improvement Technician Apprenticeship alongside core duties.
• Kitchen / Food Service Experience: Practical background in kitchen coordination, catering, or food handling, ideally within a community, voluntary, or hospitality setting.
• Food Safety Standards: Sound working knowledge of food hygiene, safe food storage, cross‑contamination prevention, and allergen awareness.
• Organisation & Multitasking: Strong organisational and time‑management skills, capable of juggling food prep, front‑of‑house service, and stock tasks.
• Communication & People Skills: Clear, empathetic interpersonal skills with the ability to engage comfortably with diverse service users, staff, and volunteers.
• Problem Solving & Initiative: Proactive approach to daily challenges, with an interest in improving systems and team workflows.
• Team & Volunteer Guidance: Ability to direct, encourage, and support volunteers in an inclusive manner.
• Resilience: Calm and dependable under pressure, adapting flexibly to shifting community priorities.

Desirable Criteria:

• Prior experience working or volunteering within a charitable or community development organisation.
• Formal Food Hygiene Certification (Level 2 or higher).
• Understanding of diverse cultural dietary practices (e.g., Halal, vegetarian, vegan) and common allergen accommodations.
• Experience in stock control, retail display, or community event coordination.
• Basic understanding of continuous improvement tools (e.g., 5S, waste reduction, workflow mapping).
• Ability to work occasional flexible hours (evenings or weekends) for scheduled events.
• Ability to speak an additional community language relevant to the local area.