HR Training Officer - Policy & Training - Volunteer

We Are Stronger Charity; Greater London; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

We Are Stronger is seeking an HR Training Officer to design and deliver training programs educating employees, volunteers, and trustees on safeguarding, fundraising ethics, data protection, and workplace conduct. The role emphasizes policy awareness, accessibility, and engaging learning experiences across remote teams.

The ideal candidate will create quizzes, develop e-learning materials, and collaborate with HR to integrate training into onboarding and ongoing development.

Qualifications

• 3–4 years of experience in HR training, learning & development, or compliance training.

Responsibilities

• Develop and deliver training sessions on We Are Stronger charity’s policies, including safeguarding, equality & diversity, volunteer management, and fundraising ethics.
• Customize training programs for staff, volunteers and trustees.
• Conduct virtual training sessions ensuring accessibility for all.
• Assess training effectiveness and recommend improvements.
• Source and use digital platforms to track training completion and compliance.

Skills

Facilitation

Presentation skills

Communication

Project management

MS Office

E-learning platforms

Digital collaboration tools

Education

Bachelor's degree in HR/Learning & Development/Social Sciences

Professional HR or Training Certification (e.g., CIPD Level 3+; ATD) desirable

Tools

Learning management systems

Job description

We Are Stronger is committed to fostering a safe, inclusive, and ethical workplace while ensuring compliance with organisational policies and best practices in the charity sector.

What difference will you make?

This role is very important as it will ensure all volunteers in the organisation understand and follow policies, guidelines, and the charity code of conduct, keeping the charity in compliance and allowing business continuity, without interference.

What are we looking for?

Key Requirements

Education & Qualifications

• Bachelor's degree in Human Resources, Learning & Development, Social Sciences, or a related field.
• Professional HR or Training Certification (e.g., CIPD Level 3+, ATD, or relevant charity sector qualifications) is desirable.

Experience

• Minimum of 3-4 years of experience in HR training, learning & development, or compliance training, ideally within the nonprofit or charity sector.
• Experience developing and delivering training for a diverse audience, including volunteers and remote teams.
• Knowledge of safeguarding, GDPR, and fundraising regulations is an addition.

Skills & Competencies

• Strong facilitation and presentation skills, with the ability to engage diverse audiences.
• Excellent written and verbal communication skills.
• Ability to simplify complex policies and make training interactive.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office, e-learning platforms, and digital collaboration tools.

Key Performance Indicators (KPIs)

• Percentage of employees, volunteers and trustees completing mandatory policy training.
• Feedback scores on training effectiveness and engagement.
• Increase in policy compliance and reduced incidents of policy breaches.
• Timeliness of policy training updates and accessibility.

Remote

What will you be doing?

The HR Training Officer will work closely with the HR Policy team to design and implement engaging training programs that educate employees, volunteers and trustees on key policies, including safeguarding, ethical fundraising, data protection, workplace conduct etc. This role also involves developing short quizzes to assess understanding and support compliance. The ideal candidate is passionate about learning, policy awareness, and the nonprofit sector.

Key Responsibilities

Training Program Development & Delivery

• Develop and deliver engaging training sessions on We Are Stronger charity’s policies, including safeguarding, equality & diversity, volunteer management, and fundraising ethics etc.
• Customize training programs for different audiences, including staff, volunteers, and trustees.
• Conduct virtual training sessions, ensuring accessibility for all employees, volunteers and trustees.
• Assess training effectiveness and recommend improvements.

Content Development & E-Learning

• Design easy-to-understand training materials, including short videos, presentations etc.
• Create interactive quizzes and knowledge checks to reinforce policy awareness.
• Recommend and use digital platforms to track training completion and compliance.

Compliance & Policy Awareness

• Support HR in monitoring compliance with training requirements by tracking completion rate.
• Provide feedback from learners to the policy team on required policy updates
• Ensure training materials reflect the latest legal and regulatory requirements in the charity sector.

Stakeholder Engagement

• Work with the recruitment team and department leads to integrate policy training into onboarding and ongoing learning programs.
• Gather feedback from employees, volunteers and trustees to enhance training effectiveness.
• Collaborate with external partners where necessary to develop sector-specific training.
• Source for funded training for employees, volunteers and trustees that will enhance their roles

Organisational-wide Training

• Design, deliver or identify training programs in line with organisational needs