HR & Systems Coordinator

Claranet; Gloucester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Claranet is seeking an HR & Systems Coordinator for a 12 month fixed-term contract in Gloucester. You will manage HR administration across the employee lifecycle and act as the Sage People SME, supporting data quality, benefits, payroll inputs and reporting.

The role focuses on accuracy, responsiveness and continuous improvement of HR systems and processes, with opportunities to explore automation and AI to enhance efficiency and the employee experience.

Qualifications

• Practical HR administration across the employee lifecycle in a busy HR team.
• Strong experience using an HR information system and supporting users.
• Experience maintaining employee records and data-quality checks.
• Good understanding of confidentiality and UK GDPR.
• Experience producing regular and ad hoc HR reports and payroll inputs.
• Interest in automation/AI to improve HR processes is desirable.
• CIPD Level 3 or equivalent practical HR experience is desirable.
• Strong Excel skills including filters, lookups, pivots and data validation.

Responsibilities

• Provide high-quality HR administration across the employee lifecycle.
• Act as the HR team's subject-matter expert and Sage People super user.
• Support benefits administration and payroll inputs.
• Produce HR reports and MI to support decisions
• Coordinate UK benefits and maintain relationships with providers
• Maintain up-to-date process guidance and system resources

Skills

HR administration

Data quality checks

Excel

Confidentiality

Written communication

Collaboration

Automation awareness

Education

CIPD Level 3

Tools

Sage People

Sage Recruit

Excel

Job description

HR & Systems Coordinator - 12 month FTC

The HR & Systems Coordinator provides high-quality HR administration across the employee lifecycle while acting as the HR team’s subject-matter expert and super user for Sage People. The role combines day-to-day HR operational support with responsibility for HR data, systems support, benefits administration, payroll inputs, reporting and continuous improvement.

Role Mission

To provide an accurate, responsive and employee-focused HR administration service, while using extensive knowledge of Sage People and associated HR processes to support colleagues, resolve queries, maintain data integrity and improve how HR systems and processes are used across the business.

Objectives & Key Results

• Ensure employee data in Sage People and associated HR records is accurate, complete and maintained on time
• Provide responsive first-line support for HR administration, Sage People and employee benefits queries
• Complete employee lifecycle administration accurately and within agreed deadlines
• Provide accurate HR and benefits inputs into the monthly UK payroll process
• Produce reliable HR reports and management information to support decision-making
• Coordinate UK benefits administration and maintain positive working relationships with providers
• Maintain clear, up-to-date process guidance and system resources for employees, managers and HR colleagues
• Identify and support practical improvements to HR systems, workflows and administrative processes
• Explore and support appropriate opportunities to use automation and AI to improve efficiency, accuracy and the employee experience

Behavioural Competencies – Organisational & Behavioural Fit

• Highly organised, with the ability to manage competing priorities and deliver accurately to deadlines
• Proactive and accountable, taking ownership of queries and actions through to completion
• Approachable and service-focused, with a practical and professional communication style
• Discreet and trustworthy when handling confidential and sensitive employee information
• Curious and improvement-focused, with the confidence to question inefficient processes and suggest practical changes
• Collaborative and adaptable, with the ability to work effectively across teams and respond to changing priorities
• Calm under pressure and able to apply sound judgement about when to resolve, refer or accelerate an issue.

Critical Competencies – Technical Fit

• Practical experience of HR administration across the employee lifecycle within a busy HR or People team
• Strong experience of using and administering an HR information system, with the ability to develop detailed system knowledge and support other users
• Experience maintaining employee records and completing data-quality checks with a high level of accuracy
• Confident Excel skills, including filters, lookups, pivot tables and data validation
• Experience producing regular and ad hoc HR reports and presenting data clearly
• Experience supporting payroll inputs, benefits administration or related reconciliations
• Ability to troubleshoot routine HR system and data issues and eliminate appropriately
• Good understanding of confidentiality, UK GDPR and the handling of sensitive employee data
• Strong written communication skills and the ability to produce clear guidance and employee communications
• Experience of Sage People and/or Sage Recruit is desirable
• Experience supporting system testing, workflows, forms or process automation is desirable
• An interest in, or practical experience of, using automation and AI tools to improve HR administration, reporting or colleague support is desirable
• CIPD Level 3, or equivalent practical HR experience, is desirable