HR Support Agent – Hybrid (Newcastle)

Sopra Steria; Newcastle upon Tyne; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Health Cash plan

Pension

Death in service life assurance

Volunteer days

Carers leave

Job summary

Sopra Steria in Newcastle upon Tyne is seeking a motivated Contact Centre Agent to support HR enquiries within a close-knit 8-person team. You’ll handle calls and emails, helping users navigate MyHR and complete routine HR transactions.

The role offers structured training and coaching, with a hybrid pattern and a 37.5-hour week. It’s a solid foundation for growing an HR career while delivering excellent service.

Qualifications

• Experience in handling inbound calls and emails in a contact centre or HR environment.
• Ability to guide customers through MyHR forms and guidance.
• Willingness to learn and follow standardised processes.

Responsibilities

• Handle inbound calls and email queries in an HR contact centre.
• Support customers to navigate MyHR and forms.
• Resolve queries at first contact and escalate when needed.
• Process routine HR transactions accurately and maintain records.

Skills

Customer service

Communication

Organisation

Attention to detail

Excel basics

Education

CIPD/CIPP interest

Tools

Oracle

Job description

Sopra Steria in Newcastle upon Tyne is seeking a motivated Contact Centre Agent to support HR enquiries within a close-knit 8-person team. You’ll handle calls and emails, helping users navigate MyHR and complete routine HR transactions.

The role offers structured training and coaching, with a hybrid pattern and a 37.5-hour week. It’s a solid foundation for growing an HR career while delivering excellent service.