HR Administrator

Sopra Steria; Newcastle upon Tyne; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria in Newcastle is seeking HR Administrators to join the People Services team, supporting colleagues and managers with HR queries and processes. You’ll help keep HR operations running smoothly by responding to queries, updating records and assisting with employee changes.

You’ll learn HR systems and develop your career with experienced colleagues. You’ll respond by phone and email, support processes for new starters, changes and leavers, and collaborate with colleagues across People

Qualifications

• Customer service or administrative experience is required.
• Ability to learn new HR systems and processes.
• Strong organization, attention to detail and ability to meet deadlines.

Responsibilities

• Respond to employee and manager queries by phone and email.
• Support key employee processes including new starters, changes and leavers.
• Update HR systems and maintain accurate employee records.

Skills

Customer service

Administrative experience

Organisational skills

Attention to detail

IT systems literacy

Tools

Microsoft Office

Job description

Interested in building a career in HR? If you have customer service or administrative experience and enjoy helping people, this could be a great opportunity for you. We’re looking for HR Administrators to join our People Services team in Newcastle, supporting colleagues and managers across Sopra Steria with a range of HR queries and processes. You’ll help keep our HR processes running smoothly by responding to queries, updating records and supporting employee changes. You’ll also build your knowledge of HR systems, learning from experienced colleagues as you develop your skills and progress your HR career.

What you need to know:

• This is a permanent, full-time role based at our Newcastle office.
• You’ll work in the office on Tuesday, Wednesday and Thursday, with the flexibility to work from home on Monday and Friday.
• Standard working hours are 9am to 5pm, although some flexibility may be available.
• You’ll join a supportive team where collaboration, learning and development are encouraged.

What you’ll be doing:

• Responding to employee and manager queries by phone and email, providing timely and helpful support.
• Supporting key employee processes, including new starters, employment changes and leavers.
• Updating HR systems, maintaining accurate employee records and preparing correspondence.
• Working with colleagues across People Services, Recruitment and Payroll to resolve queries and keep processes running smoothly.
• Following established procedures, protecting confidential information and escalating complex queries when needed.

What you’ll bring:

• Customer service or administrative experience, with a helpful and professional approach.
• Curiosity and a willingness to learn new skills, systems and processes.
• Strong organisational skills, with the ability to prioritise queries and tasks and meet deadlines.
• Good attention to detail and a commitment to maintaining accurate records.
• Confidence using IT systems and Microsoft Office, with the ability to learn new systems.

Previous HR experience is beneficial but not essential. If you’re keen to learn and develop your career in HR, we’d love to hear from you.

Employment Type: Full-time, Permanent

Location: Newcastle

Security Clearance Level: SC Clearance

Salary: £28,000

Benefits: 25 days’ annual leave, with the option to buy additional days, health cash plan, life assurance and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better. Our work touches many lives in the UK, from helping the Government provide essential public and health services that offer more convenience and choice to improving financial services to deliver fairer, customer‑centric solutions.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.