HR Specialist

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in facilities management seeks an HR Specialist for their Birmingham location. The role focuses on enhancing HR service delivery and managing stakeholder relationships while ensuring compliance with internal policies. Candidates should have robust HR knowledge and experience in a shared services environment. Join to benefit from a generous compensation package, training resources, and opportunities for career advancement.

Benefits

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Recognition programs with cash prizes

Qualifications

• Experience in shared services or outsourced HR environments.
• Ability to manage complex queries under pressure.
• Experience with compliance and training delivery.

Responsibilities

• Act as the primary liaison for offshore HR service delivery.
• Conduct root cause analysis on service issues.
• Deliver training and guidance on HR systems.

Skills

Stakeholder Management

Process Improvement

HR Practices

Attention to Detail

Organizational Skills

Job description

Better places, thriving communities.

HR Specialist

Location: Birmingham - Full-Time

We are looking for a skilled and proactive HR Specialist to join our team in Birmingham. This role plays a key part in ensuring the effective delivery of HR services by acting as the main point of contact between the business and our offshore HR service provider.

As a subject matter expert in retained HR services, you will be responsible for managing escalations, reviewing service performance, and driving continuous improvement. You will also support the delivery of HR projects, ensure compliance with internal policies and external regulations, and contribute to the development of efficient HR processes.

This position requires strong stakeholder management skills, attention to detail, and the ability to work independently while collaborating across teams. Occasional travel to India may be required to support offshore operations and training.

What are the main responsibilities?

You Will Act As The Primary Liaison For Offshore HR Service Delivery, Managing Escalations And Ensuring Service Levels Meet Business Expectations Whilst Working On The Delivery Of HR Projects Company Wide. You Will Also

• Conduct root cause analysis on service issues and oversee the implementation of corrective actions.
• Support HR audits and compliance checks, ensuring documentation and processes meet required standards.
• Deliver training and guidance to line managers and offshore teams on HR systems, processes, and best practices.
• Monitor data quality, onboarding compliance, and statutory requirements across key risk areas.
• Collaborate with stakeholders to support HR initiatives and contribute to the continuous improvement of shared services.
  
  

What are we looking for?

We Are Looking For An Individual With Strong Knowledge Of HR Practices And Experience In a Shared Services Or Outsourced Environment With Proven Ability To Work In a Multi-functional Team. You Will Also Have

• Proven ability to manage complex queries and deliver high-quality service in a fast-paced setting.
• Experience in stakeholder management, with the ability to influence and build strong working relationships.
• Familiarity with process improvement methodologies such as LEAN (preferred).
• Excellent organisational skills, with the ability to manage multiple priorities and meet tight deadlines.
• High level of accuracy, confidentiality, and attention to detail.
  
  

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at [e-mail].

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• Apply Now
  
  

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