HR Shared Services Administrator

Life Services Group; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Time off up to 25 days + bank holidays

Bonus up to £300–£500

4% matched pension

Life assurance 2x salary

MyStaffShop discounts

24/7 Employee Assistance Programme

Training and apprenticeship pathways

Free on-site parking

Job summary

Life Services Group in Sutton Coldfield is seeking an HR Administrator to be the first point of contact for colleagues on pay, pensions and paperwork. You’ll ensure starters, changes and leavers are processed accurately and on time, helping the team uphold Taking the Greatest Care.

You’ll handle HR queries, run starter/change/leaver/reference processes, maintain records, manage pension enquiries, and support reports for the People Services team.

Qualifications

• Organised and detail-oriented mindset with strong communication skills.
• Able to manage multiple tasks and respond to colleagues promptly.
• Comfortable with Microsoft Office, especially Excel, and HR systems.

Responsibilities

• Be the first point of contact for HR questions, directing to the right person as needed.
• Run starter, change, leaver and reference processes and meet service levels.
• Keep employee records accurate by chasing missing information and scanning documents.
• Handle pension enquiries from colleagues and providers.
• Manage Subject Access Requests and other information requests on time.
• Notify the Employee Relations Manager about adverse information.
• Pull together HR reports and metrics for the People Services team.
• Support People Advisers and Business Partners with meetings and paperwork.
• Carry out checks and audits to keep HR administration in good shape.

Skills

Organised

Attention to detail

Communication

Microsoft Office

Excel (intermediate)

HR systems

Customer service

Tools

Cloud-based HR system

Job description

Location: Sutton Coldfield, Birmingham (Hybrid flexible working)

Job Type: Full-Time, Fixed-Term Contract (12-months)

Salary: £25,610.65 per annum

Look after the people who look after families.

Every day, our colleagues care for families when someone they love has died. It's important work, and it isn't always easy. They deserve an HR team that gets things right the first time: contracts that are correct, questions answered quickly, and records they can trust. That's where you come in.

As our HR Administrator, you'll be the first person many colleagues talk to about their job, their pay, their pension or their paperwork. You'll make sure every starter, change and leaver is handled accurately and on time, and that people come away feeling properly looked after. We call it Taking the Greatest Care, and it applies to each other as much as to the families we serve.

What your days will look like

No two days are quite the same. You'll:

• Be the first point of contact for HR questions, answering what you can and getting the rest to the right person quickly.


• Run our starter, change, leaver and reference processes, making sure everything meets our service levels and Financial Conduct Authority requirements.


• Keep employee records complete and accurate by chasing missing information with managers and scanning documents onto our HR system.


• Handle pension enquiries from colleagues, third parties and pension providers.


• Manage Subject Access Requests and other legal requests for information within deadline.


• Let our Employee Relations Manager know when adverse information comes in about new or existing colleagues.


• Pull together HR reports and metrics for the People Services team.


• Support our People Advisers and Business Partners with projects, formal meetings and the paperwork behind them.


• Carry out the checks and audits that keep our HR administration in good shape.

What you'll bring

You're organised, you notice the detail, and you like helping people. You can juggle several things at once without dropping any of them, and you're comfortable talking to people by phone, email or face-to-face. You're curious about how things work, and you enjoy fixing a problem. You're confident with Microsoft Office, including Excel at an intermediate level. You've probably worked somewhere fast-paced where change is normal, ideally a large organisation with teams in lots of locations. If you've used a cloud-based HR system, that's a bonus.

You don't need to be CIPD qualified yet. If you're working towards it, or you'd like to start, we'll support you. This role gives you a view of every corner of HR, so it's a great place to build a career.

What you can expect from us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge – Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.


• A little extra reward – Opportunity to earn a yearly bonus of up to £300–£500 in recognition of your contribution.


• Planning for your future – 4% matched pension to help you build long-term financial security.


• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.


• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.


• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.


• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.


• Making work easier – Free on-site parking available at most of our locations.

Why Life Services Group

Life Services Group exists to help every family in Britain navigate the hardest moments of life. We bring together trusted names across funeral services, crematoria and cemeteries, legal services, direct cremation and wills, including Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewell, so families can get more of the support they need in one place.

Our ambition is to support one in three families across the UK as they plan for, navigate and deal with death. We want to set a new standard for care, service and simplicity across the sector.

Death is part of life, and being there for families when it matters is what we do. That means making difficult moments feel more supported, more straightforward and more human.

We are building a modern group that supports families at every stage, from planning ahead with wills and funeral plans, to arranging a funeral, cremation or burial, and managing probate afterwards. This is a defining moment for our business. With stronger foundations, clearer strategy and real momentum, we can change end-of-life care for the better. We are modernising how we work, investing in our colleagues and technology, and helping more families than any one brand could alone.

Wherever you work in Life Services Group, in one of our local teams, specialist brands or group functions, you’ll be part of work with meaningful purpose. You will help families through some of life’s hardest and most important moments.

Across all our brands, we want colleagues to grow with us through better training, stronger support, modern tools and clearer opportunities to build skills and confidence. You’ll be part of teams who care deeply about what they do, look out for each other and take pride in doing work that matters.

You will also help shape the future of end-of-life care. That means making support simpler, more connected and more human for families, while each brand keeps the identity, expertise and community connection people already know and trust.

If you want a career with meaningful purpose, room to grow with us and the chance to shape the future, find your Life’s work.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.

We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.