Cluster Manager

Kallidus Recruit; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Car allowance £4,500

Up to 10% annual bonus

Private medical cover

Pension 4% matched

Life assurance 2x salary

Staff rewards platform

Employee Assistance Programme

Career progression

Free on-site parking

Job summary

Dignity exists to help every family in Britain navigate difficult times with simplicity, dignity, kindness and exceptional care. The Cluster Manager role covers North West London region, leading multiple sites and brands, and driving growth through strong leadership and service excellence.

You will develop high-performing teams, manage costs, and ensure compliant operations in a fast-paced, regulated environment. A full UK driving licence and mobility across sites are required.

Qualifications

• Experience leading multiple brands across several sites.
• Ability to embed a positive, inclusive environment and collaboration.
• Track record in delivering exceptional client service levels.
• Demonstrable leadership capability in changing environments.
• Ability to drive strategic growth and performance in a community.

Responsibilities

• Lead and develop high‑performing teams across the region.
• Oversee multiple sites and brands to deliver service excellence.
• Manage costs and operate within regulatory requirements.
• Collaborate to drive growth and improve operational delivery.

Skills

Multi-site management

Brand leadership

Customer-centric leadership

Strategic growth & performance

Agile, organised & motivational

Commercial acumen

Cost management in regulated env

Driving Licence

Job description

Position: Cluster Manager
Location: North West London Region
Job Type: Full-time, permanent
Salary: Competitive annual salary dependent on experience + £4500 car allowance

Are you an innovative and seasoned leader with a passion for delivering exceptional service and driving business growth? Are you motivated by delivering high performance through strong and engaging leadership of your teams? Then we’d love to hear from you.

Our Cluster Managers play a vital role in developing our funeral brands and high-performing teams across multiple sites in the region. They help us to achieve our vision to be the most trusted, respected and valued end of life service provider in the UK.

Delivering exceptional client service is at the heart of what we do. We want our clients to be confident that they can rely on us to understand their needs, take care of all their arrangements; and confident that they can trust us to look after their loved ones.

We operate as One Team to meet the clients needs, every colleague is responsible for providing an efficient and effective service to our clients and making sure the deceased in our care are well looked after. We also care for each-other, taking pride in the quality of service and standards we deliver and in ourselves and our working environments.

We’d love to hear from you if you

• Have previous multi-site management experience leading multiple brands and teams to success.
• Can continuously embed a positive, engaging, and inclusive working environment where collaboration is key.
• Have operated in a customer-centric role that has delivered exceptional client service levels.
• Have demonstrable leadership and management capability and are comfortable working within a changing environment.
• Can demonstrate the ability to create, implement and deliver strategic growth and performance in the community in which they operate.
• Are an agile, well-organised, and motivational leader who can engage, coach and develop individuals to deliver results.
• Have strong commercial acumen and can understand and implement practices that make a business successful.
• Can effectively manage costs and operate in a regulated environment.
• Have a full UK Manual Driving Licence – Site travel is included in this role.

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!

Leading from the front with the support and benefits to succeed

This role offers a strong blend of reward, flexibility and support to help you lead effectively across your teams and region. In return, you’ll benefit from a package designed to support you in leading from the front, staying resilient in a fast-paced environment and continuing to progress within a national organisation.

• Time to recharge – 25 days’ annual leave plus bank holidays, giving you the headspace to reset and maintain balance.
• Supporting you on the move – £4,500 car allowance (role dependent) to support travel across your locations.
• Rewarding performance – Opportunity to earn up to 10% annual bonus, reflecting your impact on operational delivery and results.
• Healthcare when it matters – Private medical cover for you, providing reassurance and quicker access to treatment.
• Planning for your future – 4% matched pension contribution to help you build long‑term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers.
• Support when you need it – 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Progressing your career – Clear development and progression pathways within a national, multi-site organisation.
• Making work easier – Free on-site parking available at most of our locations.

Why Dignity

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. We are not simply improving an existing business; we are reshaping and building a modern, end‑to‑end platform that supports families through every stage of need: wills, funeral plans, funerals, probate, cremations, burials, and memorialisation. We are moving from transactional interactions to trusted, lifelong relationships, using data, technology, service design and brilliant people to create a simpler, more human experience at scale.

We are at a defining moment in our history. A strategic reset, stronger foundations, and new leadership have created real momentum and with it, the opportunity not just to transform Dignity, but to set a new standard for the whole sector. The funeral industry has historically moved slowly. We are changing that. This is a business with the scale to matter, the ambition to lead, and the courage to challenge how things have always been done. The direction is set. The platform is being built.

We move with pace and intent, and we’re building a team that reflects that. People here are given real responsibility early on, work closely with colleagues across the business, and see the impact of their work. If you want to grow quickly, be part of something genuinely meaningful, and work with people who take their craft seriously, this is a compelling place to build a career.

If you want to do work that is both professionally stretching and genuinely purposeful, at a business that is moving with pace and intent, this is a compelling place to be.

FCA Statement

Dignity is part of a group that includes FCA‑regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.