HR Services Assistant - 12m FTC

Freshfields Bruckhaus Deringer; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an HR Assistant for a 12-month fixed term contract in Manchester. This role serves as the first point of contact for HR queries, focusing on key new joiner activities and ensuring excellent customer service. The successful candidate will manage inquiries, provide transactional processing, and maintain accurate HR information using advanced systems. This is a fantastic opportunity to join a respected HR team and contribute to a culture of high achievement while developing your skills in a professional environment. Join us and make a significant impact in a collaborative setting!

Qualifications

• Proven customer service experience in a professional environment is essential.
• Ideally educated to degree level and/or equivalent.

Responsibilities

• Respond to HR-related queries and manage them to closure.
• Provide administration for all main HR processes.

Skills

Customer Service

Teamwork

Process Improvement

Education

Degree Level Education

Tools

Workday

MS Office

Excel

Job description

This is a 12 month fixed term contract based in our Manchester office.

Function Overview

HR creates value for the firm by attracting and developing the best talent, building a culture of high achievement and delivering excellent HR processes. Operating within a respected HR team, your role will be to provide advice and guidance on HR programmes, policies and practices, resolve queries and deliver first-class customer service to colleagues across our international office network.

Role Summary

The HR Assistant operates as the ‘front line contact’ of the HR Services team in the Manchester office and will be responsible for key new joiner activity across the firm. This role will be the first point of contact for HR related queries including on-boarding, pre-employment checks, performance management, secondments, leavers, retirements, long service awards and renewal of fixed term contracts.

Key Responsibilities

1. Responding to telephone, email and on-line enquiries and providing answers; managing the enquiry from initial contact to closure and ensuring a high level of customer service.
2. Providing transactional processing and administration for all main HR processes.
3. Providing external correspondence to include, references, mortgage/rental applications and business visa letters.
4. Updating documents in response to new legislation or policy changes.
5. Updating and maintaining accurate information on the firm’s HR System (Workday) and other filing systems.
6. Building and maintaining effective relationships with the other members of the HR team.

About you:

Essential requirements:

1. You will have proven customer service experience within a professional or commercial environment.
2. You'll be highly motivated and embrace teamwork in order to achieve KPI targets and you will be confident sharing suggestions for continuous process improvement.

Desirable requirements:

1. Ideally previous HR experience.
2. Ideally educated to degree level and / or equivalent.
3. High level of PC/database skills, including MS Office and Excel.
4. Previous experience of using HR Technology.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone. We welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.

Please let us know if you require any support or adjustments to be made in order to submit your application to Freshfields.