Income Services Assistant - 12m FTC

Rochdale Boroughwide Housing Ltd; Rochdale; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking organization as an Income Services Assistant, where you will play a vital role in supporting the community through effective income management. This position offers a unique opportunity to engage with various income streams, ensuring the financial health of a reputable housing provider. You will collaborate with dedicated teams to deliver exceptional customer service and meet performance targets. With a commitment to employee well-being, the company provides generous benefits, including flexible working arrangements and a comprehensive health care plan. If you are passionate about making a difference in people's lives, this role is for you.

Benefits

30 days holiday plus bank holidays

Defined contribution pension scheme

Healthcare cash plan

Employment Assistance Programme

SMART working arrangements

Qualifications

• Experience in administrative roles or social housing preferred.
• Ability to handle customer inquiries and data processing.

Responsibilities

• Perform various administrative duties related to income services.
• Assist in the collection of income streams and handle DWP notifications.

Skills

Administrative Skills

Customer Service

Data Handling

Communication

Education

High School Diploma

Relevant Work Experience

Job description

Income Services Assistant - 36.25hrs (12 Month FTC)

RBH own and manage around 13,000 homes within the Borough of Rochdale in Greater Manchester. We are the largest provider of affordable housing in the Borough and, in an economic environment where the supply of housing is at its most challenged, we take very seriously our responsibility for supporting the people who live in our homes and communities to live well and thrive.

Our core purpose is to be a provider of quality homes and services to our customers who live across the towns and villages of the Borough of Rochdale. Our role in making places and building a sense of community through the provision of homes and services is at the heart of our role.

Our primary focus is on providing warm homes in safe communities where people want to live and raise their families. We're excited to see the changes that will be delivered over time for our customers, and we'd love to hear from people who want to join us and help us to deliver those improvements.

RBH currently have an exciting opportunity for an Income Services Assistant to join our Income services. You may have previous administrative experience and/or have worked previously within social housing, or you may be looking to get involved in the housing sector for the first time, this position is provisionally for 12 months.

What will you be doing?

• Undertaking a range of administrative duties appropriate to the role.
• Assist Income Services colleagues with the collection of various income streams including returned direct debits, sundry charges including garage rent, former tenant arrears, chargeable repairs, ground rent, garage plots and garden tenancies, service charges and shop rent.
• Completing Universal Credit rent verifications, handling and acting on all incoming Department for Work and Pensions notifications to RBH by the DWP.
• Working closely with other teams and partners to ensure the professional delivery of customer focussed RBH services.
• Meeting agreed performance targets, objectives and service standards.

As an RBH employee, you will receive a range of fantastic benefits, including:

• SMART working arrangements.
• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part-time employees will receive a pro-rata entitlement.
• Ability to purchase up to an additional 5 days leave per year.
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%.
• Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
• Plus, many more.

Please refer to the attached Job Description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Prior to applying for a role with us or attending an interview, you can request a call with the people team. We will then work with you to create an interview/application environment that works for you. Whether that’s needing the physical environment of the interview to be a specific way i.e., the room set up a certain way, or the method of interview itself i.e., teams, face to face or written questions. We want to make our recruitment process a positive experience for all.