HR & Recruitment Advisor

BullionByPost; Nechells; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonus up to 30%

25 days holiday + 8 bank holidays (+5)

Onsite Gym

Health and wellbeing programme

Employee discount

Store discount

Job summary

Jewellery Quarter Bullion is seeking a proactive HR & Recruitment Advisor to deliver broad generalist HR support including recruitment, onboarding, payroll and employee relations from our Birmingham head office. You'll work closely with the HR Business Partner to drive efficient processes and a positive employee experience.

This hands-on role covers employee lifecycle management, HRIS/ATS use, policy reviews and MI reporting in a fast-paced, growing business committed to operational excellence

Qualifications

• Previous experience in an HR Coordinator/Officer/Advisor role.
• Experience supporting employee relations matters and recruitment coordination.
• Excellent organisational and communication skills, with attention to detail.

Responsibilities

• Recruit end-to-end activity for vacancies; sourcing, interviewing and onboarding.
• Coordinate onboarding, probation reviews and HR lifecycle processes.
• Support absence management and payroll changes with accuracy.
• Provide first-line HR guidance to managers and employees.
• Maintain confidential HR records and generate HR reports.

Skills

HR experience

Organisational skills

Communication skills

UK employment law knowledge

Proactive, solutions-focused

Independent working

MS Office proficiency

Education

CIPD Level 3 or above (or working towards)

Tools

HRIS

Applicant Tracking System

Microsoft Office

Job description

HR & Recruitment Advisor

Location: Birmingham, Office-based

Contract: Full time, permanent role

Salary: £30,000 to £35,000 depending on experience

Package & Benefits

• Bonus: up to 30%
• 25 days holiday plus 8 bank holidays (with option to buy extra 5 days)
• Onsite Gym
• Health and wellbeing programme
• Employee and store discount

Office-based at our Birmingham Head Office; visa sponsorship is not available

About Jewellery Quarter Bullion

Jewellery Quarter Bullion is the UK's leading online precious metals retailer, helping customers across the UK and Europe buy, sell and store gold and silver with confidence.

With annual turnover exceeding £500 million, we're a fast-paced, ambitious business where operational excellence, innovation and exceptional customer service are at the heart of everything we do.

As our business continues to grow, we're looking for a proactive HR & Recruitment Advisor to support the delivery of an effective people service across the business, helping us attract great people, support our managers and deliver an outstanding employee experience.

Role Overview

This is an exciting opportunity for an HR professional looking to develop their generalist experience within a varied and fast-paced environment.

Working closely with the HR Business Partner, you'll play a key role in delivering a professional, efficient and proactive HR service across the business. You'll support managers and employees with day-to-day HR matters, manage key employee lifecycle processes, coordinate recruitment activity and provide support across employee relations, HR systems, payroll and people projects.

This is a hands-on role with genuine responsibility and the opportunity to take ownership of key HR processes while continuing to develop your experience across the full HR remit.

Key Responsibilities

Recruitment

• Manage end-to-end recruitment activity for assigned vacancies, from advertising and candidate sourcing through to offer and onboarding.
• Screen CVs and conduct telephone screening interviews.
• Coordinate interviews with hiring managers and candidates.
• Liaise with candidates, hiring managers and recruitment agencies.
• Prepare offer documentation and contracts of employment.
• Complete pre-employment checks, including references and right to work documentation.
• Coordinate onboarding for new starters.
• Maintain our Applicant Tracking System and recruitment records.
• Produce recruitment reports and KPI data.
• Partner with hiring managers to understand recruitment requirements and support effective candidate attraction and selection.

HR Operations

• Manage the HR inbox and respond to day-to-day HR queries.
• Prepare contracts, offer letters and employment documentation.
• Maintain accurate employee records within the HR system.
• Coordinate and monitor probation reviews, ensuring managers complete reviews within the required timescales
• Coordinate onboarding, offboarding and other employee lifecycle processes.
• Support absence management and family leave administration.
• Prepare and process monthly payroll changes and work with the HR Business Partner to ensure accurate payroll information.
• Produce HR reports and management information.
• Support HR policy reviews and continuous improvement initiatives.
• Assist with HR projects and wider people initiatives.

Employee Relations Support

• Provide first-line HR guidance to managers and employees on routine people matters, escalating complex or high-risk issues to the HR Business Partner.
• Coordinate meetings and take notes where required.
• Support investigations and follow-up actions.
• Maintain accurate and confidential employee relations records and case documentation.
• Support managers with follow-up actions and ensure agreed actions are completed within appropriate timescales.

Office Operations

• Coordinate office supplies and consumables.
• Support meeting room bookings and visitor management.
• Assist with new starter equipment and workstation setup.
• Help coordinate internal events and employee initiatives.
• Support the smooth day-to-day running of the office.

Skills & Experience

• Previous experience in an HR Coordinator, HR Officer, HR Advisor or similar generalist HR role.
• Experience supporting employee relations matters, including absence, disciplinary, grievance and/or capability processes.
• Experience coordinating recruitment, including candidate management and interview scheduling.
• Excellent organisational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Experience using HRIS and/or Applicant Tracking Systems.
• Good working knowledge of Microsoft Office.
• A proactive, solutions-focused approach.
• The ability to work independently and use your initiative.
• Good working knowledge of UK employment legislation and HR best practice.
• CIPD Level 3 or above (or working towards) would be advantageous.

Why You’ll Love It Here

This is a broad generalist HR role offering exposure across the full employee lifecycle.

You'll gain exposure across recruitment, employee relations, HR systems and people projects while working closely with the HR Business Partner.

You'll have genuine responsibility from day one, with the opportunity to take ownership of key HR processes, develop your advisory experience and make a real impact within a growing business.

About You

You’ll be successful in this role if you’re:

• Highly organised and able to manage multiple priorities in a busy environment.
• Proactive, reliable and able to use your initiative.
• Passionate about delivering an excellent employee and candidate experience.
• A confident communicator who enjoys building relationships.
• Comfortable handling confidential information with professionalism and discretion.
• Someone who enjoys taking ownership and seeing tasks through to completion.
• Committed to maintaining high standards and continuously improving the way things are done.

Pre-employment Checks

Please note that all successful candidates will be required to complete pre-employment screening checks, which include:

• Right to work verification
• Criminal record check (DBS)
• Reference checks
• For certain roles, credit or fraud screening may also be required in line with business risk and regulatory requirements.

Application Deadline: 30th September 2026 (we reserve the right to close this vacancy early if the right candidate is appointed)